Problem: You need to register WPML with a new site key because your account moved from a third-party content management provider, and the site key changed. When trying to enter the new site key on your staging site, you receive a message that the site key doesn't match. Additionally, you are unable to delete the site key on the WPML.org /sites page. Solution: You cannot delete the existing site key or create a new one directly. The site key access is limited to what was transferred to you by the original developer or the person who registered your website. We recommend asking your developer to register a new site key for you. If you need to register WPML on more sites, you should consider purchasing a regular WPML plan. For more details on paying for WPML renewal, visit this link.
If this solution does not apply to your situation, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
