Problem: The client's primary website language is English, and they have secondary languages including Italian, French, and German. A customer left a product review in Italian, which the client translated using WPML string translations for display in other languages. Despite following the necessary steps and clearing the cache, the translated reviews are not visible on the live frontend page in languages other than Italian. Solution: We identified that WPML registers a review for each product separately. In this case, the review translation was created for the translated product rather than the original. We adjusted the language settings for the string to Italian and updated the translations. If you're experiencing a similar issue, we recommend checking that the review translations are linked to the correct product IDs and that the language settings are accurately configured.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
