Problem: The client is trying to maintain content by duplicating, adapting (including media), and translating it in all languages without starting from scratch for each site per language. However, when attempting to translate with the WPML Editor, some content elements are missing, and a code is displayed instead.
Solution: We recommend two options to resolve this issue: 1. Register the shortcodes used by the builder by following the steps described in our documentation on language configuration files. 2. Manually translate the content by: - Editing the content in the original language. - Selecting the WordPress Editor option in the Languages block of the right column. - In the popup window, selecting the scope of the change. - Saving the changes. - Updating the translation of the content.
If these solutions do not apply to your situation, or if they seem outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in our support forum.
Problem: The client was experiencing an issue where the translated footer elements were not displaying correctly on their multilingual website. Solution: We discovered that the problem was due to the footer slug not being registered for translation. To resolve this, we: 1. Added the footer slug from the admin texts. 2. Translated the slug for each language. 3. Saved the page settings again in Appearance -> Customize -> Header and Footer. After these steps, the translations displayed correctly on the frontend for all languages.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues and confirming that you have the latest versions of themes and plugins installed. If the issue persists, please do not hesitate to open a new support ticket with us.
