Problem: The client reported that the automatic translation was not working on their production website due to a credit allocation issue. The backend displayed a message stating insufficient credits, despite having over 42,000 credits. Additionally, an old development URL was incorrectly listed in the credit management and could not be removed. Solution: We resolved the issue by updating the credit allocation settings on our side. We ensured that the website/key mapping was corrected and that the domains were no longer grouped incorrectly in the WPML credits view. We advised the client to refresh their WPML.org account page to confirm that the changes were reflected correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: On four websites, the WPML plugin fails to translate the 'Gastronomie' page, showing an error that WPML has attempted to translate the page three times unsuccessfully. The issue persists across all sites with this specific page. Solution: 1. Cancel the in-progress translation job for the 'Gastronomie' page by navigating to WPML -> Translation Management -> Translation Jobs. 2. Make a minor edit to the original 'Gastronomie' page. 3. Change the translation setting for the
_elementor_data
custom field from 'Translate' to 'Copy' by going to WPML → Settings → Custom Fields Translations, clicking on Show Custom Fields, and adjusting the setting. 4. Disable the Multilingual Tools plugin. 5. Update the page and attempt to edit the translations again.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
