Problem: If you're seeing a red number on the WPML icon in the WordPress top admin-bar that doesn't lead anywhere, it usually indicates pending or stuck translation jobs. Solution: We recommend disabling the 'Translate Everything Automatically' option from WPML >> Translation Dashboard. Then, navigate to WPML >> Translation Dashboard > Translation Jobs tab and cancel any stuck jobs using the trash icon, if present. Afterward, re-enable the 'Translate Everything Automatically' option, clear all types of site/server/CDN cache, and check if the icon issue is resolved. If the problem persists, please add a debug report in the Debug Information box. You can find instructions on how to provide this information here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is facing two issues: first, two items in the translation queue are marked as 'status: pending review' and display an endlessly spinning icon. Second, French links are not correctly translated, leading to pages with URLs that remain untranslated. Solution: 1) To resolve the endlessly spinning icon in the translation queue: - Navigate to WPML-> Translation Dashboard. - Turn off the 'translate everything automatically' option. - Refresh the page. - Check the Translation Jobs tab to ensure no jobs are stuck.
2) To fix the untranslated French URLs: - The URLs were not translated inside ATE; we have now translated them. Please verify if they now correctly redirect on the translated home page.
Additionally, check the WPML-> Translations page to confirm that no pages are stuck in the pending review status. If issues persist, it might be due to outdated solutions or specific configurations that differ from your setup. We recommend visiting related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client has translated an article into French using WPML, but the paragraphs from the original text are missing in the translation, resulting in the text appearing as one big block without any line-breaks. Solution: If you're experiencing similar issues with paragraph formatting in your translations, we recommend the following steps: 1. Open a translation job using our Advanced Translation Editor. 2. Go to the top right corner of the translation editor. 3. Click the gear icon. 4. Disable the option 'I prefer bigger segments'. 5. Close the editor and resend the form to translate again via WPML > Translation Management.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
