Problem: The client is unable to translate the footer and the container in the footer of their website using WPML, despite applying the translation from the back-office. The footer was added through Thim Elementor templates and implemented via a widget using a shortcode. The client also mentioned a button that allows choosing the language for displaying the footer. Solution: We recommended creating separate footers for each language using the Thim Elementor templates and invoking these templates via the shortcode specific to each language. For example, adding the shortcode
[thim_ekit id="15565"]
to display the footer in French only. This approach should resolve the issue of the footer not appearing translated when switching languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
