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Problem:

The client is experiencing an issue where translation credits are visible in the WPML dashboard but not on the website.

Solution:

We recommend following these steps to resolve the issue:

1. Ensure you have a full site backup.
2. Navigate to your account page at https://wpml.org/account/sites/
3. Delete the existing site key.
4. Go to Plugins > Add New > Commercial tab in your WordPress dashboard.
5. Click on "Unregister WPML from this site" and refresh the page.
6. Click on "Get a key for this site" and copy the newly generated code.
7. Return to Plugins > Add New > Commercial tab and register the site with the new key.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.