Problem: The client is experiencing an issue where string translations are not being saved in WPML, despite the interface indicating that the save was successful. Solution: 1. Ensure that a full backup of the site is created before proceeding with any troubleshooting. 2. We suspected a database issue, so we requested access to the site to perform a detailed check. 3. After further investigation, it was determined that the issue might be related to server permissions for writing/editing files. We recommended enabling debug mode to identify any specific errors. Instructions for enabling debug mode can be found here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
