Problem: The client was in a live chat but lost connection and needed assistance to continue the support process. Solution: We recommended that the client continue the conversation through the existing support ticket instead of the live chat. We provided the link to the specific support ticket for the client to reply and receive further assistance. Here is the link to continue the discussion: https://wpml.org/forums/topic/translate-problems-3/
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/
Problem: The client accidentally set their site to automatic translation, which depleted their translation credits significantly. After attempting to reset by disconnecting, removing, and reinstalling the plugin, the client found they only had a small fraction of their original credits left. Solution: Unfortunately, once translation credits are used, they cannot be restored as they are immediately compensated to the translation engine. More details can be found here: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
