Problem: The client purchased prepaid credits for WPML but was unable to use these credits for automatic translations. The client wanted to transfer all credits from prepaid to automatic translations. Solution: We advised the client to cancel their Pay-As-You-Go subscription first by navigating to WPML > Translation Dashboard > Translation Tools. We also identified that the client had unregistered and re-registered their site, which affected the credit display. We corrected this issue, and the client's site now correctly shows 550,000 available credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
