Problem: If you're experiencing issues with the Spanish version of your website where the URL doesn't show the /es/ language code after the domain as expected, and instead adds '-es' to the category slug, we can help. Solution: First, ensure that your WPML plugin and all related add-ons are updated to the latest version, which is currently 4.7.6. This update includes bug fixes and improvements that might resolve your issue. You can find the latest versions under My Account -> Downloads on the WPML site. Next, check for updates in the Plugins → Add New Plugin → Commercial tab by clicking the Check for updates button. Also, make sure that WordPress is updated to its latest version. After updating, if the problem still occurs, check whether the translation for the post is complete. Also, try disabling all other plugins except for WPML to see if there is a conflict causing the issue. Remember to backup your database before making these changes.
If this solution does not apply because it's outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: After moving the site to a new domain, the client experienced issues with WPML settings and translation mappings. They were unable to select translations on the mapping page, and some Advanced Custom Fields (ACF) were not displaying after changing the language. Solution: We first confirmed the details of the previous domain and ensured that the site was properly migrated without active WPML subscriptions on the old site. We then checked the WPML configuration on the new domain. For the disappearing ACF fields, we noted that translating the Field Groups post type is not recommended as per our documentation, which can be found here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're experiencing issues with ACF fields not displaying when you change the language on your profile page, it might be because the content is created directly inside the theme's template file. This setup can prevent the profile page from being translated using the WPML Translation Editor or the WordPress Editor. Solution: We recommend setting the ACF Field Groups to
Translatable
within WPML > Settings > Post Type Translation. After this adjustment, translate the field group used for the profile page and edit the fields in the translated field group.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
