Problem: The client needed to customize the default translation batch name in WPML Translation Management, which is hardcoded as 'WPML|{lang}|{number}'. They requested a filter to change the prefix 'WPML' to a custom string like 'Help Center'. Solution: We reviewed the request and decided not to add a new filter for customizing the default translation batch name. This decision was based on the specificity of the request and the fact that it's the first of its kind in over 10 years of WPML development. Additionally, since the batch name can be manually edited before sending for translation and it does not impact the translation workflow, we concluded that the demand for this feature does not justify a new implementation at this time. However, you are welcome to implement a custom solution if necessary.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: You are experiencing an unwanted popup warning when editing translated articles in WordPress using the LILT translation service and the Classic Editor. The popup warns that edits will be lost when the page is sent for translation again. Solution: To stop the popup warning, you need to switch your translation settings to manual mode. This can be done by following the steps in the WPML documentation on using different translation editors for different pages, which you can find here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages. Additionally, you can deactivate the automatic translation engines in WPML --> Settings as shown in the instructional video provided by our support team.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with translations from LILT not automatically synchronizing into WordPress through WPML. Instead, translations appear as 'Translation ready to download' in the WPML → Translation Jobs list, and the client has to manually click 'Download' to import them. They have set the 'Translation pickup mode' to 'The site will fetch translations manually' due to server stability issues when multiple translations were processed simultaneously. Solution: This setting requires manual intervention to download translations. Currently, WPML does not support automatic fetching via API or cron jobs for LILT translations, and there are no alternative methods provided within WPML for automatic synchronization in this scenario. To manage translations, you should use the 'Check status and get translations' button in the Translation Dashboard.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are managing and monitoring translation jobs in WPML and encounter several issues: some jobs show TP ID as 0, others have valid TP IDs but the batch URL shows NaN, and all such entries remain stuck 'In Progress'. Solution: 1. We have escalated the issue to our translation proxy team for further investigation. This process might take a day or two. 2. To attempt a fix on your own, navigate to WPML -> Support -> Troubleshooting. Here, locate the 'Fix WPML Translation Jobs "tp_id" field. Enter the IDs of the problematic jobs in the format "25941, 25942, 25943, ..." and then click the button to apply the fix. If this does not resolve the issue, we recommend sharing your site credentials with us for deeper investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are using WPML version 4.7.4 and have noticed that after translation, the process shows a gear icon instead of the pencil icon, indicating that translations are being sent to a local translator instead of completing directly. Solution: We recommend updating your WPML to the latest version, which is 4.7.6. After updating, please test the functionality again. If the issue persists, follow these steps: 1. Go to WPML → Settings and ensure that the WPML Advanced Translation Editor is activated. 2. Navigate to WPML → Translation Management, select a job, and send it for automatic translation. 3. Verify that you are listed as a translator under WPML → Translation Management → Translators. If these steps do not resolve the issue, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
