Problem: You are trying to translate the secondary language on your site, but the animated headline is not displaying properly, and your shortcode content is also not showing. Solution: We have investigated your issue and determined that it is not related to WPML or the translation process. The problem persists even when WPML plugins are deactivated. To troubleshoot, create a new page without WPML, add the same widget with the same content, and observe if the issue remains. If the problem continues, it suggests that the issue might be with how the Chinese characters are rendered in the widget. Adjusting the font weight and size in Elementor does not resolve the issue, but removing one letter from the problematic word allows the widget to function correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to translate shortcode and animated headlines on their site using WPML but is unsure how to proceed. Solution: We noticed that there is already an open ticket regarding this issue. To avoid duplication and to manage our support queue efficiently, we recommend following the existing ticket for updates and solutions. You can find the ongoing discussion and potential solutions here: https://wpml.org/forums/topic/translate-secondary-language/. Please mark this current ticket as resolved and refer to the initial ticket for further assistance.
If this solution becomes irrelevant due to updates or if it does not address your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues where the English and Chinese versions of their listings are not connected, and images are not being copied to the Chinese version after using WPML All Import. Solution: We recommend using the same unique identifier for both the English and Chinese versions during the import process. This identifier should be set in both the import template and settings for each language. Here are the steps to follow: 1. Ensure that the unique identifier is correctly configured in your WPML All Import settings for both languages. More details can be found in the guide on importing multiple languages with WP All Import and WPML. 2. Delete any previously imported listings that were not connected correctly. 3. Re-import the listings for both languages using the new settings.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing an issue where the language switcher for Chinese does not show up in Google Chrome, but it appears in Safari. Solution: If you're experiencing a similar issue where the language switcher is not visible in certain browsers, we recommend adding the following CSS to the custom CSS section of your theme:
