Problème : Si vous utilisez le plugin WPML Multilingual CMS 4.9.2 avec le thème Bridge sur Wordpress et que vous ne pouvez pas accéder aux menus « Plugins installés » ou WPML, et que vous voyez un message d'erreur indiquant une erreur critique, le problème pourrait être lié à l'absence de l'extension PHP DOM/XML sur votre serveur. Solution : Nous vous recommandons de vérifier si l'extension PHP DOM est installée et activée sur votre serveur. Cette extension est généralement activée par défaut, mais si ce n'est pas le cas, vous devrez l'installer ou l'activer. Vous pouvez trouver des instructions pour activer cette extension sur Stack Overflow. Si vous n'êtes pas à l'aise avec ces manipulations, il serait préférable de contacter votre hébergeur pour qu'il s'en charge.
Si cette solution ne résout pas votre problème ou si elle semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client was experiencing issues with product translations not working, and a significant number of products seemed to be sent back for translation. The error message indicated a problem with a null WP_Post object in the WPML page builder handling. Solution: We resolved the immediate issue by clearing blocked tasks and flushing the cache, which allowed the translations to proceed. We identified a potential conflict with the client's multiple caching plugins, which might have interfered with the translation process. Additionally, we provided steps to cancel all automatic translations and manually cancel ongoing translation tasks through the WPML > Support > Troubleshooting section in the client's WPML dashboard.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing an error on your website where you cannot switch the domain, and the WPML plugin does not work correctly or update. Solution: We recommend re-registering your website. Please follow these steps: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add it again and copy the newly generated key. 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step #2.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where your translated pictures in a post appear as not yet translated even after using WPML Media Translation, this might be due to the default media text behavior being enabled. Solution: We recommend you disable the default media text behavior. You can do this by navigating to WPML > Settings > Media translation. After disabling, make a small change to the post to allow WPML to apply the new settings to the next translation. This should resolve the issue of media texts appearing in the translation editor.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing a persistent error on your website related to WPML / String Translation, indicating a database issue with context 'page-builder-shortcode-strings-11294', and the original page is no longer accessible, the problem might be due to an orphaned or corrupted string stored in the database. Solution: We recommend that you delete this problematic string from the
icl_strings
table in your database. This issue could be due to corrupted data or unsupported formats, such as emojis within the text. You can access your database using a plugin like Adminer or directly from your hosting account manager. Search for the text causing the error and delete all mentions of it in tables that start with 'ICL'. Before making any changes, please ensure to back up your database.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
