Problem: Vous rencontrez une erreur critique sur votre site après avoir activé la détection automatique des images et des médias dans WPML. Vous avez tenté de restaurer votre site et de désactiver les plugins WPML via SFTP, mais l'erreur réapparaît lors de la réactivation de WPML Multilingual CMS. Solution: 1. Assurez-vous que les extensions DOM et XML PHP sont activées sur votre serveur. Ces extensions sont nécessaires pour le bon fonctionnement de WPML. 2. Pour activer ces extensions, vous pouvez modifier le fichier php.ini de votre serveur. Si vous n'êtes pas sûr de la procédure, il est recommandé de contacter votre fournisseur d'hébergement pour qu'il effectue cette modification. 3. Pour aider à diagnostiquer et résoudre le problème, activez le journal de débogage de WordPress en modifiant votre fichier wp-config.php comme suit:
4. Après avoir effectué ces modifications, tentez de reproduire le problème et vérifiez si des erreurs sont enregistrées dans le fichier debug.log. Si ces étapes ne résolvent pas le problème ou si vous avez besoin d'assistance supplémentaire, nous vous recommandons de consulter les problèmes connus et de vérifier que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client experienced a site crash when updating the WPML String Translation to version 3.4.1 on PHP version 8.3.29. The error indicated a missing class 'WPML\Infrastructure\WordPress\Port\Persistence\DatabaseWrite'. Solution: We recommended removing the current WPML installation and reinstalling it. A fresh installation of WPML resolved the issue. It is crucial to make a full site backup of files and database before proceeding with these steps. For further details on privacy and security when providing debug information for support, please visit: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where their site did not meet WPML's minimum requirements because the WordPress REST API was not responding correctly. This was initially suspected to be due to WPML's requests to the REST API being blocked or not properly authenticated.
Solution: 1. The client was advised to modify the
WordPressRestApiStatus.php
file within the WPML plugin directory to include cookie authentication in addition to the existing basic authentication. 2. After implementing the suggested changes, the issue persisted, leading to further investigation. 3. It was eventually identified as a false positive caused by a minor bug in WPML's code. A workaround was provided by the second-tier support, and a permanent fix is expected in the next WPML version.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous avez installé un plugin de traduction sur votre site multilingue (anglais, français, italien) et suite à cela, vous n'avez plus accès à vos pages. Solution : Nous vous recommandons de vérifier si les pages s'affichent correctement en cliquant sur ce lien : https://prnt.sc/fI5UUmnDcrYa. Il est possible que la langue des pages n'ait pas été correctement configurée dans aucune de vos trois langues, ce qui pourrait expliquer l'erreur d'accès. Assurez-vous également que vous n'avez pas déjà un autre plugin de traduction qui pourrait entrer en conflit. Si le problème persiste, nous vous conseillons de nous donner accès à votre site pour que nous puissions examiner votre configuration plus en détail.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ou de spécificités de votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are experiencing an issue where your WPML account and credits are not properly linked to your site, showing conflicting information between WordPress and the WPML account dashboard. Although automatic translation is enabled and credits appear available within WordPress, the WPML dashboard indicates no account or website is linked to the credits being used. Additionally, WPML does not recognize the site as connected despite the plugin registration appearing active. Solution: 1. Delete the existing site key on WPML.org and re-register the plugin using a newly generated key. This ensures that your credits will not be lost during re-registration. 2. Check for WPML site movement/copy notices and respond as appropriate. 3. Verify that the WordPress Address (URL) and Site Address (URL) fields match the live domain. 4. Double-check if the correct, new site key is entered under Plugins → Add New Plugin → Commercial tab. 5. Re-log into WPML.org and refresh the account settings. 6. If WPML detects the translation as English to English, resolve this by enabling "Fallback Untranslated Content to Default Language" or duplicate the page into the secondary English language and adjust the content as needed. More details can be found in the documentation: here and here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with missing excerpt images on their English homepage, while they display correctly on the French homepage using the Divi theme. Solution: 1. Check WPML Media Translation Settings: * Go to WPML → Settings. * Scroll down to the Media Translation section. * Ensure the options Duplicate uploaded media to translations and Duplicate featured images to translations are checked. * Click the Apply button to save changes. 2. Process Existing Media: * Navigate to WPML → Media Translation. * If any images haven't been duplicated to English, use the Start or Translate media buttons to duplicate existing media. 3. Update an Affected Post Translation: * Go to Posts → All Posts. * Edit the translation of a French post missing its excerpt image on the English homepage by clicking the plus or pencil icon under the English language column. * In the Advanced Translation Editor, even without text changes, scroll down and click Complete to update the translation. * Repeat for other affected posts. 4. Clear Your Site's Cache: * Clear any caching plugins or server-side caching to ensure the homepage updates are visible.
After following these steps, check the English homepage to see if the excerpt images appear correctly. If the issue persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
