All issues in which we had to help clients with Elementor Custom Widgets either because they wanted to create one, or (more likely) when related to themes that have Elementor Custom Widgets integrated. Add whether you helped, sent to docs or escalated.
Problem: If you're experiencing issues with translating individual words in the Animated Headline Widget from Elementor using WPML, where the plugin treats all the words as one long sentence instead of recognizing them as individual strings, resulting in the translated version displaying all the words together rather than rotating them. Solution: We recommend the following steps: 1. View the translated version of your page. 2. Click on "edit with Elementor" from the WordPress topbar to open the translation in the Elementor editor. 3. Manually edit the widget to add the translations for each word and then update.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has translated two Elementor templates and single product extra content added through a WordPress widget, but they are not working. Solution: We added the following code to WPML-> Settings-> Custom XML tab to register the widget for translation:
After adding the code, we translated the widget strings via String Translation. We recommend checking the guide on registering admin strings for further details.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After adding custom code to functions.php to populate post grids in a second language, the 'Intro' field from Unlimited Elements Post Grid is not translating correctly and is pulling data from the original language post. Solution: We recommend the following steps to address the issue: 1. Navigate to WPML > Settings and temporarily switch to the Classical Editor. 2. Complete the translations that were problematic. 3. Return to WPML > Settings and switch back to the Advanced Translation Editor (ATE). 4. Continue and finish translating the post.
If this solution does not resolve your issue or seems outdated, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to connect product categories to the correct links in a secondary language using Elementor's mega menu feature. The links remain in the default language after switching languages. Solution: We recommend using the Dynamic content option in Elementor. Go to Dynamic content > Internal URL > Select the category. Make necessary changes to the footer content and save these changes. Afterwards, update the translation to allow WPML to automatically adjust the internal URL when using the Elementor widget Icon List. For further guidance on translating menus, please refer to our documentation: Translating Menus.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: The client created translations for a header and footer template in different languages, but when changing the language on the site, the translations do not appear and continue to display the English version. Solution: We recommend editing the template by making a small change to the content, saving it, and then updating the translation template to see if the text becomes available in the Advanced Translation Editor. If the issue persists, it may be due to the use of custom Elementor widgets that are not registered for translation. In this case, follow the steps to create custom XML configuration code to register these widgets for translation: How to Register Page Builder Widgets for Translation WPML Compatibility Test Tools Plugin
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problème : Le client souhaite traduire une page produit en anglais mais le carrousel produit n'apparaît pas sur la page traduite Solution : Nous avons résolu le problème en effectuant les étapes suivantes : 1. Traduction de la boucle dans les templates Elementor. 2. Reconstruction des deux boucles dans Elementor FR. 3. Mise à jour dans l'éditeur WordPress FR. 4. Revalidation de la traduction en anglais.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
