Problem: The client's website is set up with English as the default language and uses different currencies based on the language settings. Specifically, the Canadian English version of the site was not displaying the header menu structure after synchronization. Solution: We identified that the Canadian English uses the same base language as the default, which typically does not allow for translation. However, it is possible to duplicate the pages to resolve this issue. We managed to display the default menu by removing the translated but empty Canadian menu. For further guidance on how to duplicate and display untranslated content in secondary languages, we recommend visiting Displaying Untranslated Content on Pages in Secondary Languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with incomplete translations on their website using WPML and the DIVI plugin. Specific content such as menu items and titles were not being translated correctly. Solution: 1. For untranslated menu items, we directed the client to translate them in WPML -> String Translation. Here is the link for further guidance: https://wpml.org/documentation/getting-started-guide/string-translation/ 2. For the issue with the title translation, it was necessary to register the shortcode/element used in WPML. We provided a custom XML configuration to register the element in WPML -> Settings -> Custom XML Configuration tab. The client was advised to follow the steps described in this guide: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/ Here is the code used to register the element:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the string 'Updated on January 1, 2025' for certain languages on your site, but some translations are missing. Solution: 1) We recommend you navigate to WPML-> String Translation and search for the month name to translate it. 2) Additionally, please share your Debug information with us to better understand your site configuration. You can find a detailed explanation on how to provide this information here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket here.
Problem: You are seeing 2164 posts incorrectly identified as imported by the WPML Import and Export plugin, which were not actually imported. This issue persists even after trying recommended troubleshooting steps such as clearing cache, synchronizing posts, and updating plugins. Solution: If you're experiencing this issue, we recommend taking the following steps: 1. Ensure you have a backup of your site for safety. 2. Use a script or SQL queries to delete specific post meta related to WPML import. Here are the SQL commands you can run:
DELETE FROM `wp_postmeta` WHERE `meta_key` = '_wpml_import_language_code';<br />DELETE FROM `wp_postmeta` WHERE `meta_key` = '_wpml_import_source_language_code';<br />DELETE FROM `wp_postmeta` WHERE `meta_key` = '_wpml_import_translation_group';<br />DELETE FROM `wp_postmeta` WHERE `meta_key` = '_wpml_import_after_process_post_status';
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
