Problem: You are trying to select an existing user and set him/her as a translator in your backend, but the user cannot be found and set. Additionally, the user cannot be assigned to take on translation tasks. Solution: 1. Ensure that you have navigated to WPML-> Translation Management-> Translators tab in your WPML settings. 2. Confirm that the WPML Translation Editor is selected before you start translating pages. 3. If the issue persists, consider resetting user capabilities. You can do this using the User Role Editor plugin. Follow these steps provided by the plugin. Remember to back up your database before proceeding with these steps.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate some text on the WooCommerce checkout page using WPML. Despite adding XML to the custom XML configuration setting as suggested by other tickets, the issue persisted. Some text was not found in the string translator, and some translated text still appeared in English. Solution: We accessed the staging site and created a new Cart page using the WooCommerce shortcode
1
[woocommerce_cart]
, which resolved the translation issue for the Cart page. For the checkout page, we identified and corrected the use of an incorrect shortcode. We recommend the client to verify the changes on the French checkout page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are trying to embed a Google map on your page, but the visual box has disappeared, leaving only the HTML version visible in the Classic Translation Editor (CTE). Previously, a code change involving the removal of 'iframe' from a blacklist in a specific PHP file resolved the issue, but the code has disappeared after an update. Solution: If you're experiencing this issue, we recommend you edit the file at
. Previously, the modification was made at line 155, but due to updates, it has now moved to line 199. You should locate the blacklist array and modify it by removing 'iframe' from it, changing the line from:
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$black_list= ['script', 'style', 'iframe'];
to
1
$black_list= ['script', 'style'];
This change should restore the visual box in the CTE.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to use the same product category across all languages in Bricks Builder to ensure product-based conditions work correctly. However, all product-based conditions fail in secondary languages because the system treats the translated category as a separate entity. This issue forces you to either duplicate templates or change conditions for each language. Solution: Unfortunately, it is not possible to maintain a single shared product category across all languages while translating product titles and descriptions. In WPML, if you have translated posts or products, you also need to have translated categories. Categories that are not translated or are in a different language cannot be associated with posts or products in other languages.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to translate the EAN number for the Dutch version of a WooCommerce product using WPML. Solution: We configured the "_alg_ean" custom field to copy the EAN to translations. To apply this change, follow these steps: 1. Navigate to Products -> All Products in your WordPress dashboard. 2. Ensure you are viewing the default language. 3. Select all products displayed on the page. 4. Choose 'Edit' from the bulk actions menu. 5. Change the status to 'Published' or modify any other field that does not impact your products significantly. 6. Click 'Update' to save the changes. After completing these steps, please verify if the EAN numbers are correctly copied to the translated products.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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