Problem: You want a header item to show no content in its translation, essentially making the translation an empty string. Solution: We recommend trying one of the following methods: Method 1: 1. Navigate to WPML >> String Translation page. 2. Search for the string you want to show as empty. 3. Edit the translation, add a blank space, and save it.
Method 2: You can also hide the header item using CSS. Add the following code to your site's custom CSS section:
If these solutions do not resolve your issue or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous essayez de dupliquer un produit dans la langue anglaise, mais l'image principale ne se duplique pas, bien que la galerie soit correctement dupliquée. Ce problème ne se présente pas sur tous les produits. Solution : Le problème vient du fait que les médias n'étaient pas configurés pour être traduisibles. Voici les étapes que nous avons suivies pour résoudre ce problème : 1. Nous avons rendu les médias traduisibles à nouveau. 2. Nous avons coché les cases correspondantes sur la version française du produit et cliqué sur "Update". 3. Cela a mis à jour la traduction et les images sont maintenant visibles sur la version anglaise. Notez que les médias ne sont pas dupliqués physiquement sur le serveur, mais seulement leur entrée dans la base de données est dupliquée pour qu'elles apparaissent dans la version anglaise. Si vous ne souhaitez pas reprendre les produits un par un, vous pouvez essayer l'option de duplication en masse en allant dans WPML > Settings > Media Translation et cliquer sur "Start". De plus, pour éviter la duplication manuelle des produits, vous pouvez utiliser l'option "Translatable - use translation if available or fallback to default language". Plus d'informations ici : Displaying Untranslated Content on Pages in Secondary Languages.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support ici.
Problem: The client is using WooCommerce and WPML on their site and wants to change the product images in another language. However, the images in other languages do not update unless done from the media library. The client also mentioned that deleting an image in another language does not remove it and they are using the old WordPress Editor as preferred by their client. Solution: If you're experiencing issues with updating product images in secondary languages while using the old WordPress Editor, we recommend using the WPML -> Media Translation module to manage and update your images. This approach ensures that changes in the original product images are reflected in the translations.
It's important to note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where, after switching the website language from French to English using the menu, the navigation does not stay in English. Instead, it redirects to the French version of the page, even if an English translation is available. Solution: We recommend checking the browser settings to ensure it is not overriding the website's language preferences, which might cause the site to revert to French. Additionally, verify the WPML language switcher settings and ensure that the 'redirect to the home page if translations are missing' option is not enabled. This setting can sometimes cause unexpected redirections to the default language.
If these steps do not resolve the issue, it might be due to a configuration that is no longer relevant or might not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where the menu disappears and is replaced by error messages after using the Auto Translation feature in WPML. This problem occurs when the menu, added using UberMenu, includes WPML shortcodes in the header content settings. Solution: We recommend removing the WPML shortcode from the header content settings where UberMenu is used. This adjustment should resolve the layout issue. If the header content needs to include that shortcode, try disabling all non-WPML and non-UberMenu plugins, switch to a default theme, and check if the problem persists. Always ensure to back up your site before making these changes.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page to check for related issues. Confirm that you have installed the latest versions of themes and plugins. If the issue continues, we highly recommend opening a new support ticket for further assistance.
Problem: You are using the Salient theme and have encountered an issue where WPML translations are not appearing in the Global Sections, despite being correctly set in String Translations and after clearing the cache. Solution: First, ensure that the Global Sections are set to be translatable. You can do this by navigating to WPML-> Settings-> Post Type Translation section and setting the global section post type to be translatable. After this adjustment, you should see a + icon next to the global sections, allowing you to add translations for each language.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing delays and issues with translated product pages not being created or updated on their WPML-powered site. Despite attempts to add new products and translate them, the translated pages do not appear or update. Solution: If you're facing similar issues, we recommend checking the Translation Editor to ensure the Translation Progress shows 100%. If not, complete the translation, save the changes, and try again. If the problem persists, follow these steps: 1. Navigate to
WPML > Support > Troubleshooting
. 2. Click on the following buttons: - Synchronize posts taxonomies (Select 'Products' and then click the button) - Clear the cache in WPML - Fix element_type collation - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Set language information - Fix post-type assignment for translations 3. Attempt to translate the product again to see if the issue is resolved. If these steps do not resolve the issue, please go to
WPML > Support > Advanced Translation Editor > Error Logs
, take a screenshot showing all columns and recent errors, and share it with us for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Después de actualizar, los menús en inglés y portugués de los sitios no reflejan las traducciones correctas, mostrando algunos elementos en español, a pesar de que en el entorno de pruebas los menús funcionan correctamente. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Ve a Apariencia -> Menús -> Edita el menú principal en el idioma original y haz clic en Guardar para refrescar la entrada en la base de datos de dicho menú. 2. Luego ve a WPML -> Traducción de Cadenas -> Busca y traduce las cadenas de los enlaces personalizados del menú. 3. Borra cualquier memoria cache que pueda existir. 4. Si los menús ya están traducidos, solo guarda las traducciones para que se refresque su entrada en la base de datos. 5. Considera sincronizar los menús siguiendo la guía en https://wpml.org/es/documentation-2/guia-de-inicio/traduccion-de-menues/#easy-customizable-wp-menus-sync. 6. Si el problema persiste, podrías restaurar una copia del sitio previa a la actualización o sincronizar los menús manualmente asignando el idioma correcto y enlazándolos con el menú en el idioma primario.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se ajusta a tu caso. Si después de seguir estos pasos el problema persiste, te recomendamos abrir un nuevo ticket de soporte en nuestro foro de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: You are trying to display WooCommerce product featured images in homepage sliders on translated pages, but the images are not appearing. Solution: We recommend you follow these steps: 1. Edit the products in the original language. 2. Go to the right column -> Language block -> At the end of the block, you will find two checkboxes to duplicate the featured image and the attached media. Select both checkboxes and save the changes. 3. Flush any cache memory. 4. If the issue is resolved for that product, repeat the same steps for the rest of the products.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client discovered that the English homepage of their site had unexpectedly changed to a post published a month ago, while the Italian homepage remained correctly configured with a series of articles.
Solution:
We recommended checking the site in a minimal setup by disabling plugins and switching to default themes to rule out any conflicts.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
