Problem: You are adding new tours to your website and translating them using WPML. Although the translations are visible in the WordPress admin panel, they do not appear on the site. On the Spanish page, some tours are listed in English, and clicking on them results in a 'The page is not found' error. Solution: We recommend following these steps to resolve the issue: 1. Check the documentation on .htaccess issues with WPML. 2. Disable all non-WPML plugins and switch to one of the default themes to see if the issue still persists. 3. Ensure you create a backup of your site (both files and the database) before making any updates or changes.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate WooCommerce products and pages, but it results in duplicates and re-assigns the default pages. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to Dashboard->Pages. 2. Quick edit the page without the translations and set the slug to something else and set it as draft. 3. Quick edit the correct page and set the slug to the correct one. 4. Open the correct page and try to make some changes to see if the pages duplicate again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to update the WPML plugins and receive an ERROR message. This issue typically occurs when the site URL and the registered site URL do not match (e.g., with or without 'www'). Solution: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your WordPress site, go to Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the instructions to generate a new key. 6. Copy the new key, paste it into the input box on your site, and press the Register button. 7. Take a backup of your site. 8. Attempt to update the WPML plugins again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Dopo l'aggiornamento del plugin WPML, le impostazioni si sono resettate e il sito non riesce più a trovare le pagine. Inoltre, la lingua italiana ora appare nella sottocartella /it, diversamente da prima. Solution: Se stai riscontrando questi problemi, ti consigliamo di: 1. Ripristinare un backup del tuo sito. Se non disponi di un backup, prova a contattare il tuo provider di hosting. 2. Aggiornare WordPress alla versione più recente. 3. Aumentare il WP Memory Limit seguendo le istruzioni su questo link. 4. Aggiornare WPML alla versione più recente, se la tua versione è precedente alla 4.6, segui le istruzioni su questo link.
Se la soluzione proposta non risolve il problema o sembra non essere pertinente perché potrebbe essere superata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare i problemi noti su questa pagina, di verificare la versione della correzione permanente e di confermare di avere installato le versioni più recenti dei temi e dei plugin.
The client experienced issues with their website after using WPML to translate it. The translated webpages displayed without images, texts were overlapping, and the language switcher widget was not displaying properly. The root cause was identified as theme design issues exacerbated by the addition of the language switcher and longer text in menu translations.
Solution:
We provided a CSS fix to address the layout issues caused by the language switcher and menu translations. The client should add the following CSS in WPML->Languages->Language URL options->Additional CSS:
For the missing images, specifically the logo, the client should go to the Avada options, switch to the secondary language, and add the logo translations. Selecting a smaller size for the logo may be necessary if it appears too large.
If this solution does not resolve your issues or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
The client is unable to open or edit a Spanish page on their site hosted on Pantheon after implementing a fix for a file writing issue. They encounter a PHP fatal error related to 'array_key_exists()' and 'Elementor\Core\Schemes\Color' class not found, along with JavaScript errors in the browser.
Solution:
1. We recommended following the steps outlined in the WPML forum post to address the Elementor integration issue. For more details, visit WPML forum post.
2. We suggested going to WPML->Languages->Hidden Languages to unhide the language and check if the issue persists.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente está intentando actualizar los plugins de WPML automáticamente, pero enfrenta problemas porque WPML no puede conectarse con nuestros servidores. El sitio estaba previamente licenciado por la cuenta de otro desarrollador. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos para identificar y resolver la causa: 1. Contacta con tu proveedor de hosting para que revise las directivas de seguridad del firewall. 2. Crea una copia de seguridad del sitio completo. 3. Desactiva todos los plugins, incluyendo los de WPML. 4. Activa un tema por defecto de WordPress, como Twenty Twenty. 5. Reactiva los plugins de WPML. 6. Si el problema se resuelve, reactiva el tema y luego los demás plugins uno por uno hasta que el problema reaparezca. Esto te ayudará a identificar el plugin o configuración que está causando el conflicto.
Si esta solución no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicable, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
