Problem: The client is experiencing a discrepancy in Yoast SEO Analytics between the original English page and its translated version. Solution: We recommend consulting the Yoast SEO Support Team for questions about their analytics mechanism.
If these steps do not resolve the issue or if it seems unrelated to the solutions provided, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket with us.
Problem: Der Kunde versucht, nach der Übersetzung 3D Objekte auf der Webseite in der richtigen Größe anzuzeigen. Es scheint, dass der HTML Code verändert wird, was dazu führt, dass die 3D Objekte zu groß dargestellt werden. Solution: Wir haben festgestellt, dass das Problem nicht durch WPML verursacht wird, da das Deaktivieren von WPML keine Änderung an der Darstellung der Objekte auf der Originalseite bewirkt. Das Problem liegt wahrscheinlich am Avada Page Builder und dessen Container. Um die Darstellung der 3D Objekte zu korrigieren, sollte der Kunde die Einstellungen im Avada Page Builder entsprechend anpassen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: You are trying to use the same menu across all languages on your site without translating it from English. However, when using the Menu Sync feature, the menu items and hierarchy are not consistent across languages. Solution: 1. WPML automatically attempts to translate menus if they are not already translated. To prevent this, you should create a separate menu for each language. 2. Since WordPress does not allow selecting original pages on a translated menu, you can use custom menu items to display English pages across all language versions of your site. 3. For detailed guidance on translating menus with WPML, visit https://wpml.org/documentation/getting-started-guide/translating-menus/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: El cliente no puede ver la bandera de un idioma en una página específica y tiene problemas para enlazar traducciones de páginas ya que no aparecen en la ventana de selección. Solution: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Ve a WPML -> Administración de traducción y busca el contenido que deseas enlazar, asegurándote de que contenga 'personal' en el título. 2. Selecciona el contenido y duplícalo al idioma secundario utilizando las opciones al final de la tabla. 3. Ve a entradas o páginas, filtra por el idioma secundario, selecciona el contenido duplicado, envíalo a la papelera y luego elimínalo definitivamente. 4. Vuelve a intentar conectar las traducciones. 5. Si el problema persiste, actualiza los plugins de WPML desde esta página y ejecuta la actualización pendiente de la base de datos de Woocommerce.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se ajusta a tu caso específico. Si después de seguir estos pasos el problema persiste, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en problemas conocidos de WPML, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en WPML support forum.
Problème : Vous rencontrez une incompatibilité entre WPML et les plugins The Events Calendar / The Events Tickets, manifestée par une erreur critique lors de la tentative de visualisation d'une version traduite d'un événement. L'erreur indiquée est un 'Fatal error' lié à un argument de type incorrect dans un fichier spécifique de WPML.
Solution : Nous vous recommandons de suivrer les étapes suivantes pour identifier et résoudre le problème : 1. Activez les informations de débogage sur votre site pour fournir plus de détails sur l'erreur. Vous pouvez trouver comment faire ici : http://wpml.org/faq/provide-debug-information-faster-support/ 2. Testez le problème dans un environnement minimal : - Désactivez tous les plugins sauf WPML et The Events Calendar / The Events Tickets. - Changez temporairement pour un thème WordPress par défaut, comme Twenty Twenty-One. 3. Si le problème disparaît, réactivez les plugins un par un pour identifier le plugin en conflit. 4. Assurez-vous de sauvegarder votre base de données avant de réaliser ces tests.
Si ces étapes ne résolvent pas le problème, nous pourrions avoir besoin d'un accès temporaire à votre wp-admin et FTP pour investiguer plus loin. Utilisez un plugin comme Duplicator pour sauvegarder votre site avant de partager l'accès : http://wordpress.org/plugins/duplicator/
Si cette solution ne s'applique pas ou semble obsolète, ou si le problème persiste, nous vous invitons à ouvrir un nouveau ticket de support. Nous vous recommandons également de vérifier les problèmes connus ici : https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Pour toute assistance supplémentaire, veuillez contacter notre forum de support : https://wpml.org/fr/forums/forum/support-en-francais/
Problem: You are trying to manage your media library and want to remove duplicated images, but encounter an error message saying 'unable to retrieve file path' when attempting to delete a duplicated image. Solution: We recommend ensuring that your WordPress is updated to the latest version as a first step. It's important to understand that WPML does not duplicate images in the same language or the media files themselves—only the meta information is duplicated. For more detailed information on how WPML handles media, please visit: WPML Media Translation documentation. Additionally, always make sure to back up your database before making changes to it.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance.
Problem: After installing WPML components, the client encountered an error indicating that WPML is missing some records in the languages tables, which prevents it from functioning properly. Despite clearing language information and checking permalinks, the error persisted, and all menus in the Appearance/Menu screen were lost. Solution: We identified a corrupted record that was causing the issues. We recommend the client to verify if the translation process is now working correctly. If the problem persists or if any new issues arise, we advise checking the related known issues and ensuring that the latest versions of themes and plugins are installed. If these steps do not resolve the issue, please open a new support ticket.
Problem: The client set up Generate Press Blocks with an ACF field group for translating 'choice' fields using WPML, but while the 'label' translations were working, the 'choice' translations were not appearing correctly. Solution: 1. Ensure that Generate Press Blocks has the dynamic option available for all blocks, which might not require GP Pro anymore. 2. Verify that the Element uses the 'Query Loop' Block, as the dynamic database symbol and correct meta values appear only when used within this block. 3. In WPML > Settings > Custom Field Translation, click on Show system fields and set all fields with the prefix '_generate' to 'Copy'. 4. Edit the original Element and translate it again, following the same steps for your posts.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we recommend opening a new support ticket here.
