Problème : Le client rencontre des problèmes avec l'affichage des frais de port flat rate dans différentes langues sur son site WooCommerce. Les frais de port ne s'affichent pas correctement pour les langues traduites, et certaines options comme Follow Me et Track & Trace ne s'ajoutent pas correctement au tarif standard dans les langues autres que l'anglais.
Solution : Nous avons identifié que le problème était lié à une mauvaise synchronisation des méthodes d'expédition entre les différentes langues. Pour résoudre ce problème, nous avons suggéré de vérifier et de configurer les champs de coûts pour toutes les classes de livraison dans toutes les langues et zones de livraison via l'interface d'administration de WordPress. De plus, il est important de s'assurer que les champs suivants soient configurés pour être « copiés » dans WPML > Paramètres > Traduction des champs personnalisés :
wc_sc_shipping_method_ids
taxe d'expédition de la commande
commande_expédition
Expédition
méthode_d'expédition_wafs
_wafs_shipping_method_conditions
Et sous Taxonomies Translation, configurer l'option pour les classes d'expédition afin que WPML utilise la classe d'origine si la classe n'est pas traduite.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Вы используете WooCommerce с двумя языками, украинским и русским, на вашем сайте. При оформлении заказа на русском языке платежные реквизиты и список продуктов отправляются на украинском языке, а не на русском. Solution: 1. Проверьте, не связана ли ваша проблема с известной ошибкой, описанной здесь: https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/. Не забудьте сделать резервную копию сайта перед любыми изменениями. 2. Если проблема сохраняется, попробуйте следующие шаги: - Удалите папки /wp-content/cache/ и отключите плагины кэширования. - Отключите кэш Redis. - Удалите временные данные (transients) с помощью плагина, например, https://wordpress.org/plugins/delete-expired-transients/. - Проведите тестирование с минимальным количеством плагинов.
Если проблема все еще не решена, мы рекомендуем вам открыть новый тикет поддержки. Также рекомендуем проверить список известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если вам нужна дополнительная помощь, пожалуйста, обратитесь в форум поддержки WPML.
Problem: Der Kunde erlebt einen 422-Fehler bei der Nutzung von Zahlungsgateways wie Mollie Klarna, verursacht durch leere Felder in den Versandkosten-Namen, die von WPML falsch übersetzt oder entfernt werden. Solution: 1. Manuelle Überprüfung und Korrektur der Versandkosten-Namen: - Gehe zu WooCommerce > Einstellungen > Versand - Öffne deine Versandzonen & Methoden - Ändere den Namen der Versandmethode (z. B. von "Standard" auf "Standardversand") - Speichern und eine neue Testbestellung durchführen. 2. Korrektur der WPML-Übersetzungen für Versandnamen: - Gehe zu WPML > String Translation - Suche nach "shipping", "Versand", "shipping_fee" - Falls ein leerer oder falscher Eintrag vorhanden ist, ersetze ihn mit "Versandkosten" oder "Standardversand". - Speichern und erneut testen.
Falls diese Lösung nicht relevant oder veraltet ist, oder falls das Problem weiterhin besteht, empfehlen wir, einen neuen Support-Ticket zu öffnen und die bekannten Probleme zu überprüfen. Bitte bestätige auch, dass du die neuesten Versionen von Themes und Plugins installiert hast. Für weitere Unterstützung besuche bitte unser Support-Forum.
Problem: You are trying to translate products in your e-commerce store using WPML, but the translated product variants are not selectable, making the products unpurchasable. Solution: 1) Ensure you are using WooCommerce Multilingual and have translated the attributes to the second language from WooCommerce Multilingual > Attributes. More information can be found here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/ 2) At the bottom of the page from WooCommerce Multilingual > Attributes, click the button that synchronizes variations across products. 3) If you are using local attributes, switch to using global attributes. Add global terms to your global furniture attribute and translate them to the second language from the WCML attribute tab. Then, edit your default language product, remove current attributes and variations, and add existing global attributes. Create variations from these and save the product. Translate, and it should work fine.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You want to translate reviews on your WooCommerce site but encounter issues where the translations do not display correctly. Solution: First, ensure that the option "By default, show reviews in all languages" is enabled in your WPML settings. You can find this setting on the WPML settings page under the WooCommerce Multilingual tab. If after enabling this setting, reviews still do not display correctly in different languages, it might be due to a plugin conflict. Specifically, the 'WooCommerce Product Reviews Pro' plugin might be interfering. Try deactivating this plugin to see if it resolves the issue. If the problem persists or if this solution does not apply to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was encountering a critical error in the WooCommerce orders panel after updating to RC 5.4.0-rc.1. The error, 'Call to a member function get_title() on bool', occurred due to the WooCommerce Multilingual plugin not finding a specific shipping method, causing the function
to return false. Solution: We recommended the following steps: 1. Ensure you have a backup of your site. 2. Deactivate all plugins except for WPML and WooCommerce, and switch to a default WordPress theme to check if the issue persists. 3. If the problem continues, create a staging site and provide us with admin access for further investigation. 4. As a temporary workaround, modify the file
if ($shippingMethod === false){<br /> return;<br />}
This change prevents the error by stopping the function execution if the shipping method is not found.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are experiencing an issue where WooCommerce emails sent after completing an order are partially in the default language (NL), despite having translations available for another language (FR). This occurs even though all email texts have been translated into FR.
Solution: We have identified this as a known issue and have published a temporary workaround. We recommend visiting the errata page for detailed instructions: https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/. Additionally, subscribing to the comments on this errata page will keep you updated on any developments.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.