Problem: You are experiencing an issue where prices for some recently added shoes are invisible on the Lithuanian version of your website, while they are visible in the English version. Solution: First, ensure that your WPML plugin and all related add-ons are updated to the latest version, currently 4.7.3. You can check and download the latest versions from here. Next, try updating the product translation by making a small modification to the original product, saving it, and then using the WPML translation editor to update the translation. This might resolve the visibility issue of the prices. Remember to back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with their WooCommerce Shop page. The Estonian Shop page is missing, and there are two Shop pages in English. Solution: If you're facing similar issues, we recommend the following steps: 1. Navigate to Pages → All Pages in your WordPress dashboard. 2. Switch the language to Estonian. 3. Translate the 'POOD' page into English. Here's what we did to resolve the issue: - Removed the existing Estonian translation of the Shop page. - Edited the 'POOD' page in English and changed its language setting to Estonian. - This setup now allows the page to be translated back into English.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You updated the price of some products on your website, but the updated price is not reflected in all languages, causing a mix of old and new prices in the translations. Solution: 1. Ensure you have a backup of your staging database. 2. Access your staging site database via phpMyAdmin. 3. Navigate to the SQL tab and execute the following SQL command:
DELETE FROM wp_postmeta WHERE meta_key IN ('_price', '_regular_price') AND meta_id NOT IN ( SELECT max_id FROM ( SELECT MAX(meta_id) as max_id FROM wp_postmeta WHERE meta_key IN ('_price', '_regular_price') GROUP BY post_id, meta_key ) AS keepers );
4. After running the SQL command, re-save the product to check if the issue persists. If you are unsure about performing these steps, consider asking your hosting support for assistance or contact us for further help.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: El cliente tiene un atributo con imagen que desea que sea igual en ambos idiomas sin tener que añadir la imagen dos veces. Sin embargo, no consigue que el atributo con imagen se visualice en inglés. Solution: 1. Si el cliente está creando un nuevo producto, debe duplicarlo primero y luego traducirlo. Puede seguir los pasos en esta guía: https://wpml.org/es/documentation-2/traducir-los-contenidos/mostrar-contenido-no-traducido-en-lenguas-secundarias/ 2. Si el producto ya está creado y traducido, entonces debe añadir la imagen manualmente. 3. Asegurarse de que las casillas para duplicar las imágenes estén marcadas al editar el producto en el idioma original. 4. Configurar el campo personalizado de la imagen para que se copie siguiendo los pasos en esta guía: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/
Si esta solución no resuelve el problema o parece irrelevante debido a actualizaciones o diferencias en el caso específico, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que se han instalado las últimas versiones de temas y plugins.
Problem: The client is managing subscription fees on their site using WPML with prices in USD and BRL. Some Brazilian users subscribed in USD when accessing the site in English, leading to issues with payment due to incorrect currency conversion (e.g., $29 USD being incorrectly converted to 29 BRL). Solution: 1. We recommend setting up the Currency by location feature to geolocate users and set the currency based on their location. 2. Ensure that any third-party plugins like WooCommerce Payments that add multi-currency features are configured correctly or disabled to avoid conflicts. 3. For existing subscriptions that were incorrectly set up, the affected users need to create new subscriptions. 4. Set and manage currency exchange rates via WPML's multi-currency support.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
Problem: Estás intentando gestionar el stock de productos en varios idiomas en tu sitio web. Los productos que están sin stock en el idioma principal aparecen como si tuvieran stock en otros idiomas, a pesar de tener el mismo SKU. Esto ocurre tanto en productos simples como en productos variables. Además, al duplicar productos para su traducción, no heredan la configuración de variables ni de SKUs, lo que hace que aparezcan sin stock. Solution: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Crea una copia de seguridad del sitio completo. 2. Ve a Woocommerce -> Woocommerce Multilingual & Multicurrency -> Pestaña 'Estado' -> Enlace 'Solución de problemas' (abajo a la derecha) -> Selecciona todas las casillas y haz click en el botón 'Iniciar' -> Espera a que termine el proceso. 3. Incrementa el límite de memoria de WordPress a un mínimo de 128Mb. Puedes hacerlo agregando el siguiente código en el archivo wp-config.php que se encuentra en la raíz del sitio:
Añádelo encima de la línea /* That's all, stop editing! Happy blogging. */ Puedes comprobar el límite de memoria de WordPress en WPML -> Soporte. Una vez que completes estos pasos, verifica si el problema se ha resuelto.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se aplica a tu caso. Si después de seguir estos pasos el problema persiste, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: Вы сталкиваетесь с проблемой медленной синхронизации атрибутов и обновления разновидностей товаров на вашем сайте. Solution: Мы рекомендуем обновить плагины WPML до последней версии, включая WooCommerce Multilingual & Multicurrency 5.4.2, чтобы улучшить производительность синхронизации. Проверьте доступность последних версий в разделе «Моя учетная запись -> Загрузки» на сайте WPML. Если обновления не отображаются, перейдите в раздел Плагины → Добавить новый, выберите вкладку Реклама и нажмите на кнопку «Проверить наличие обновлений». Не забудьте сделать резервную копию базы данных перед обновлением.
Если данное решение не помогло или оно кажется неактуальным, мы настоятельно рекомендуем проверить известные проблемы, подтвердить версию исправления и убедиться, что у вас установлены последние версии тем и плагинов. В случае дополнительных вопросов, пожалуйста, откройте новый тикет поддержки.
Problem: You are experiencing an issue with product price synchronization on your WooCommerce multi-language site using WPML. After changing the default language from English to Arabic, some products show unsynced prices, where the original product has the correct price, but the translated product displays two different prices simultaneously. The translated product also has a lock icon, preventing direct editing. Solution: 1. Edit the product in the language it was originally created. 2. Make a small change to the content. 3. Save the changes and update the translation. If this does not resolve the issue, we recommend recreating the product. Delete the original and its translation, then create them again. This step is suggested because the issue might be due to a corrupted entry in the database for that specific product.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
