Problem: The client is experiencing errors when trying to reinstall the WPML plugin after having uninstalled it.
Solution: 1. We requested a screenshot of the WPML key generated for the client's domain from the WPML account sites page.
2. We asked for temporary access to the client's site, both wp-admin and FTP, to investigate the issue further. We provided instructions on how to safely provide this information, emphasizing the importance of making a backup before granting access and ensuring that the details are kept private. We also shared our Privacy and Security Policy for the client's peace of mind.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client is unable to see the translated text on the right side when trying to translate a page using WPML. Solution: If you're experiencing an issue where no translated text appears on the right side while translating a page, it's likely because you are using the Classic Translation Editor (CTE). The CTE requires manual input of translations. To utilize automatic translation, you should switch to the Advanced Translation Editor (ATE). Here are the steps to set up the ATE for automatic translations: 1. Visit the WPML documentation on automatic translation: https://wpml.org/documentation/automatic-translation/ 2. Follow the instructions provided to enable and configure the ATE.
If this solution doesn't seem relevant to your issue, please open a new support ticket in our forum: WPML support forum.
