Problem: The client is unable to add a language switcher to the main menu because WPML does not recognize the existing menus on the site. The button to add a language switcher is disabled with a message indicating that there are no menus on the site. Solution: We investigated the issue by accessing the WordPress admin area of the client's site. The problem was resolved by adding a translation for an image using the Media Translation tool. This action enabled the site logo to be visible in other languages, which in turn allowed the language switcher to be recognized and added to the menu.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
