Problem: The client is experiencing an issue where the image URL in a translated Generatepress Footer-Element is incorrect, causing the image not to display. The part '2024/10' of the URL is cut off and not stored in the database. Solution: We have identified that the issue arises due to the simultaneous activation of the 'SVG Support' and 'Media Translation' plugins. This combination is known to cause URL path issues for SVG images. We recommend checking the related known issue on our Errata page: SVG Support and WPML Media Translation Issue. Please follow the workaround provided there until an update is released to resolve this problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, ensure to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
