Problem: The client was experiencing an issue where selecting a different language in the footer resulted in a "No Tours Found" message, despite the tours being listed in the default language. Solution: We recommended the following steps to resolve the issue: 1. Go to Tours → All tours in the WordPress dashboard. 2. Choose the language you want to edit, for example, Italian. 3. Edit each tour and simply click the update button. 4. Confirm that the tours now appear correctly on the site. We also advised the client to back up their database before making any changes.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client has translated most of the site, but the "Popular Safaris" widget area is not displaying content in added languages, showing only in the default English. When another language is selected, the widget area displays "unfortunately no tours found". Solution: We recommended checking if the "tours" have been translated into the other languages. Additionally, we asked the client to enable debug information to help diagnose the issue further. For instructions on how to provide this information, please visit http://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
