Problem: You are trying to sync WooCommerce product attributes for translation, but the translations do not appear. This issue may be due to the length and usage of the Thai script, which is decoded into much longer texts. Solution: First, ensure you have a full backup of your website. Then, follow these steps: 1. Access your Database manager (via phpMyAdmin or a plugin like DB Adminer). 2. Open your database and locate the
wp_icl_translate
table (note: your table prefix might differ). 3. Modify the
field_type
length value to 1600. 4. Make a minor change to the original product in WordPress. 5. Update the translation. If these steps seem too complex or if you're not confident in performing them, please contact us for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to sync an image across different language versions of their website.
Solution: We recommended the following steps: 1. Determine how the image field is added to the category page, whether it's through a plugin or the theme. 2. If it's added via a plugin or theme, follow these steps: - Go to WPML -> Settings -> Custom Term Meta section. - Search for the image field. - Set it to Copy. - Edit the category in the default language. - Add an image and update it. - Check the translated category.
If the solution provided here does not apply to your case, or if it seems outdated, we encourage you to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should you still encounter issues, please do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
Problem: The client was unable to translate the "Shop" page or have it appear in the Menu sync. Solution: We suspected that the original "Shop" page might have been corrupted. We recommended the client to create a new shop page and check if it works correctly in both languages and with the Menu sync feature.
If you're experiencing a similar issue with translating your "Shop" page or having it appear in the Menu sync, we recommend you try creating a new shop page and testing it in different languages and with the Menu sync.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
