Problem: The client is experiencing issues with hreflang and canonical tags across their multilingual sites. Specifically, hreflang tags are not appearing correctly, and the canonical tags are incorrect on certain sites. Additionally, the client is concerned about the absence of an x-default hreflang tag and the visibility of hreflang tags on a non-webshop site. Solution: We recommend enabling the option "Adjust IDs for multilingual functionality" in WPML > Languages to correct the hreflang and canonical tag issues. This setting helps ensure that each language version of the site uses the correct URLs in hreflang and canonical tags. Regarding the x-default hreflang tag, it's beneficial to include it as it serves as a fallback for users whose languages are not covered by your specified hreflang tags. If your default site language is Dutch, you can still use the Dutch domain as the x-default. For the non-webshop site, ensure that hreflang tags are not implemented if they do not share the same content as the other sites.
If these steps do not resolve your issues or if the information seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: After migrating to a new server, you might find that your multilingual domain setup with WPML's 'Different domain per language' option is not working correctly for bare domains (without www). For instance, accessing https://heatperformance.no redirects to https://www.heatperformance.nl instead of loading the correct language site. Solution: This behavior is expected because WPML relies on the WordPress Home/Site-URL settings, which are configured to include 'www'. Therefore, any redirection for bare domains needs to be manually set up in your .htaccess file. For more detailed guidance on configuring these redirects, please visit WPML forum topic on domain redirection.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at WPML Known Issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit WPML Support Forum.
Problem: The client was facing an issue where the sale percentage displayed on the product pages was not updating correctly across all translated versions of their website. The main site showed a 7% discount correctly, but the translated versions continued to display a 20% discount, despite the client having updated the sale percentage. Solution: We identified that the issue was related to how the theme was handling the sale badge, which was automatically generated when a sale price was entered. The client resolved the issue by navigating to WooCommerce > Appearance > Product Page and selecting the option to not display the percentage in the sale badge. This change resulted in the badge displaying only the word 'SALE' across all versions of the site, thus maintaining consistency and avoiding incorrect discount displays. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
The button 'add to cart' and the text 'choose an option' on the product page has been translated using wpml strings. In most languages this translations shows up. But for example on the Dutch product page still the default english text shows up.
So instead of 'In winkelmand' you will see 'add to cart'.
Solution:
The WordPress version was 6.5, but the WPML and Strings Translation versions were not updated to the latest versions. After updating our plugins, the problem was solved.
Problème : Le client a rencontré un problème où la traduction néerlandaise de phrases telles que 'avec ou sans batteries' et 'taille' apparaît sur son site web français au lieu de la traduction française. Solution : Nous avons recommandé au client de suivre les étapes mentionnées dans un autre ticket de support, qui pourrait être similaire à son problème. Nous avons suggéré de consulter le ticket à l'adresse suivante : https://wpml.org/forums/topic/translate-add-to-cart-and-choose-an-option-on-product-page/ et d'appliquer les solutions proposées.
Si la solution proposée ne résout pas le problème ou si elle semble obsolète ou inapplicable, nous conseillons au client de vérifier les problèmes connus sur https://wpml.org/known-issues/, de s'assurer qu'il utilise la version définitive de la correction et de confirmer que les dernières versions des thèmes et des plugins sont installées. Si le problème persiste, nous recommandons vivement d'ouvrir un nouveau ticket de support pour obtenir de l'aide supplémentaire.
Pour toute assistance supplémentaire, veuillez ouvrir un nouveau ticket sur le forum de support WPML.
