Problem: The client needed to update translations for specific strings ('Have a coupon?', 'Coupon code', 'Apply') using the Translation Management system. Solution: We recommended the client to update WPML and the String Translation plugin by following these steps: 1. Navigate to Plugins -> Add New in the WordPress admin area. 2. Click on the "Commercial" tab. 3. Press the "Check for updates" button in the WPML section. 4. Select all plugins with available updates (marked in red) and click on "Download" at the bottom of the grid. After updating, we advised to: 1. Go to WPML > Support > Troubleshooting. 2. Click on "Show custom MO Files Pre-generation dialog box". 3. Refresh the page to display the MO files dialog box. 4. Click to regenerate the MO Files. We then asked the client to test the translation again.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If necessary, do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client wants to translate pages, templates, and others but is experiencing issues. Solution: We recommend clearing your browser's cache and then trying again, as we have implemented a fix that should resolve the issue.
If the solution provided here is not relevant to your case, because it might be outdated or simply not applicable, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please don't hesitate to contact us on the WPML support forum.
