Problem: The client experienced issues with translations not appearing for review in the WPML Translation Management dashboard, despite having sent them off for translation. Additionally, there was a database error related to an illegal mix of collations. Solution: 1. We advised the client to ensure all database tables and specific columns are set to the collation
utf8mb4_unicode_520_ci
. This can be adjusted via the 'Operations' tab in tools like phpMyAdmin. 2. We changed the setting for 'Field Groups (acf-field-group)' in WPML > Settings > Post Types Translations to 'Not translatable', as having it set otherwise was causing issues. 3. We confirmed that if translation or review options are not visible, the user profile should be checked if it is set as a translator under Translation Management > Translators.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client was experiencing issues with WP Menu Sync not picking up changes made through String Translation for custom link labels pointing to external sites. Solution: We recommended following a specific workaround detailed in our errata page for issues related to the translation of custom menu items. Here are the steps we advised: 1. Go to WPML > String Translation and delete the string registered under the Menu domain. 2. Navigate to Appearance > Menus and save the menu without making any changes to allow the menu strings to re-register for translation. 3. Return to WPML > String Translation and translate the custom menu link and label. 4. Access WPML > WP Menu Sync and perform the synchronization. Even if the English name appears initially, proceed with the synchronization. 5. After synchronization, clear the cache from WP Rocket. 6. The WP Menu Sync page will reload, displaying the translated custom menu link and label. Synchronize the menu again to update the menu label with the correct translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to use the String Translation feature in WPML for their theme and has selected 'Translate What You Choose' in the settings. However, instead of seeing a 'Translate' button, they see 'Add selected strings to translation basket'. Additionally, they are concerned about the efficiency of translating strings manually for each language and the inability to use the 'Advanced Translation Editor' due to an error message.
Solution: 1. The appearance of the 'Translation Basket' instead of a direct 'Translate' button is expected when there are multiple translators assigned on the website. 2. To translate strings automatically, follow these steps: - Go to String Translation and select the strings you want to translate. - Choose the languages and add the strings to the translation basket. - Navigate to WPML > Translations and click 'Take and translate' for the string translation job. - In the translation editor, click Translate Automatically. For more details, please check this guide: Automatically Translate Strings 3. If you send multiple strings for translation at once, they will be grouped, allowing you to translate them all efficiently. However, you will see separate translation jobs for each language.
Please note that currently, there isn’t a quicker way to translate strings or to translate them all together in multiple languages. We are actively working on simplifying this process for future versions of the WPML plugin.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
