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Problem:
The client is trying to translate a button text that is added via the Theme Customizer and is facing issues with the translation.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Navigate to WPML > String Translation.
2. Click on Translate texts in admin screens ».
3. Enter the button text in the search box.
4. If the text appears, select it and click on Add to String Translation.
5. Return to WPML > String Translation.
6. Find the text at the top, click the "+" icon under the language flag, and add your translation.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.