Problem: The client was experiencing an issue where their site's Chinese translation pages were redirecting to the default language homepage. This occurred after changing the Language URL format settings. The problem seemed to be resolved temporarily by removing the Language Switcher, but reappeared when it was added back.
Solution: We first asked the client to ensure that all translated pages/posts were marked as "Published" and to verify that a homepage was set and translated into Chinese. We then suggested that the client re-add the Language Switcher so we could conduct a thorough check. After reviewing the site, we did not encounter the redirection issue and suggested that the problem might be related to caching. We recommended the client to clear the site and browser's cache and try accessing the page again, possibly using a different browser or a private/incognito window.
If you're experiencing a similar issue, we recommend you: 1. Verify that all translated pages/posts are marked as "Published". 2. Check that a homepage is set and has been translated into the required language. 3. Clear your site and browser's cache, then try accessing the page again using a different browser or in a private/incognito window.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing an issue where their staging website is not recognizing the assigned translation credits after deleting the localhost site and reassigning the credits. Solution: We recommend unregistering and then re-registering the staging site with a new sitekey. This process is necessary because the client migrated from a local site to a staging site and selected the "Copy" action. After re-registering, the client should recheck the issue. Please follow these steps: 1. Unregister the staging site. 2. Register the staging site again with a new sitekey. 3. Recheck the translation credits issue. For detailed instructions, refer to our documentation:
