Problem: The client reported an issue with media translation paths when replacing an image uploaded in the same month as the original. This problem was specific to their setup and involved the Offload Media plugin. Solution: We suggested a workaround involving code changes in the Offload Media plugin. Specifically, the client needed to open
We also communicated with the plugin authors to seek a permanent fix. Meanwhile, the client can use this workaround as a temporary solution.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are unable to translate certain pages on your website using the Advanced Translation Editor or automatic translation. You receive an error message indicating that WPML tried to translate the page three times and failed. Solution: The issue might be caused by your hosting provider blocking the request through a firewall or another security layer, or the specific page may contain data or content that causes the translation job submission to fail. We recommend: 1. Updating the problematic widget on the original page by recreating it. 2. Alternatively, consider keeping and using the duplicated page instead of the original one.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate elements of the homepage after moving the site to a new domain. Despite the frontend displaying translated text, backend translation functionalities were not working. Solution: 1. We requested access to the client's site to investigate the issue further. For security, we advised the client to back up their site and provided a link to our privacy policy: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/. 2. After gaining access, we utilized WPML's troubleshooting tools which resolved the issue, allowing the homepage to be opened and translated. 3. We identified potential issues with unusually long HTML strings related to Figma, which might have affected content processing. By duplicating and re-translating the page, the problem was resolved. 4. We suggested the client check with their hosting provider for any firewall or security rules that might be blocking requests, as this could explain the inconsistent behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
