Account Issues

Problem:
The client is unsure whether to choose the 'Production site' or 'Development site' option for their e-commerce website, which is still undergoing changes such as product additions and deletions.
Solution:
If you're considering switching from a development mode to a production mode, you can do this by visiting https://wpml.org/account/sites/ and clicking the globe icon to change the key to production. However, if you need a new registration key and the account is managed by another developer, we recommend registering a new account with WPML using a different email to purchase a new subscription. This will allow you to add a new registration key.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.

Problem:
The client reported two pending payments that needed cancellation despite having already paid.
Solution:
We escalated the issue to our sales department to address the pending payments. Initially, it was confirmed that pending payment invoices do not automatically delete but can be manually removed upon request. After the client confirmed the visibility of the pending payments, we instructed our sales team to proceed with the manual deletion. We then followed up to ensure that the pending payments were successfully deleted.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problème :
Vous avez reçu un email vous demandant de payer environ 9$, mais vous ne trouvez pas ce montant dans les factures.
Solution :
Nous vous recommandons de contacter directement notre équipe via l'adresse email hello@wpml.org. Ils sont mieux équipés pour répondre aux questions relatives à votre compte.

Si cette solution ne s'avère pas pertinente, car elle pourrait être obsolète ou ne pas correspondre à votre situation, nous vous conseillons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.

Problema:
El cliente no puede pagar una factura de 3,18€ a través de Stripe y no tiene acceso a otros métodos de pago. Además, no ha recibido respuesta a sus correos electrónicos enviados a varios contactos de WPML.
Solución:
Si estás experimentando problemas con el pago de facturas o no recibes respuesta a tus correos, te recomendamos contactar directamente con nuestro departamento de ventas. Envía un correo a hello@wpml.org donde nuestro equipo te atenderá y resolverá tus problemas de pago. Asegúrate de revisar también la bandeja de spam para confirmar que no te has perdido ninguna comunicación de nuestra parte.

Si esta solución no es relevante porque ya está desactualizada o simplemente no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins.

Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.