Problem: After migrating the site from a local environment, the Advanced Translation Editor (ATE) is stuck. The 'Save and complete' action does not finish, and translation jobs remain in progress. The ATE account appears to still be linked to the old local/staging site ID. Solution: We recommend trying the following steps: 1. Clear all caches, including browser, plugin, and server-level caches if applicable. 2. Increase the PHP memory limit to at least 256M or 512M. 3. Update your PHP version to a recent supported version, such as 8.1 or 8.2.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing persistent failures in WPML Advanced Translation Editor (ATE) with several automatic translation jobs failing due to a DownloadError. The error message indicated that the uploaded xliff file didn't belong to the system. This issue persisted even after attempting to resend the jobs.
Solution: We identified that the issue was related to a site migration, where the translation jobs were created on a different domain and were not delivered properly. We resolved the issue by marking the affected translation jobs as delivered in our system. We also recommended the client to clear the cache in WPML, synchronize local job IDs with ATE jobs, refresh license data, and remove all messages and notifications through the 'WPML > Support > Troubleshooting' section. If the problem persists, we advised checking the Translation Dashboard again and contacting us for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You have a term in your glossary translating "WA HARDFACE" from English to Portuguese as "WA HARDFACE". However, when translating WooCommerce products in bulk, the term "HARDFACE" sometimes incorrectly translates to "REVESTIMENTO" instead of remaining "HARDFACE", despite being correctly translated when done individually. Solution: Our 2nd Tier Support has identified this issue and a fix will be applied server-side. Currently, there isn't anything you can do on your end to resolve this issue. We recommend waiting for the server-side update to take effect.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
