Problem: The client needed clarification on whether the automatic translation billing and payment method configured in WPML is tied to the specific website owner or if it could be linked to their WPML agency account. Solution: We explained that automatic translation billing (Pay-As-You-Go) is configured separately per website. When enabled from WPML → Translation Management → Tools, it is linked to the account and payment method entered there, and charges are applied to that specific payment method. The website in question is not connected to a Pay-As-You-Go account and currently does not have any translation credits assigned. If the site owner wants to use automatic translation, they can either purchase credits or activate Pay-As-You-Go and add their own payment details directly on the website. This ensures that the billing is tied to the site owner’s payment details, not to the agency account.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: Sie haben festgestellt, dass eine Gebühr von 14,40 EUR auf Ihrer Kreditkarte belastet wurde, können jedoch keine zugehörige Rechnung finden. Solution: Wir haben derzeit einen höheren Server-Load, weshalb die Rechnungen noch nicht alle generiert wurden. Wir empfehlen Ihnen, Ihre Rechnung über diesen Link herunterzuladen: Rechnung herunterladen.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (bekannte Probleme) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: If you're experiencing issues with automatic translation on your homepage using WPML, particularly errors like 'File size limit exceeded' and 'Failed to parse because your job is above file limit of 1MB', along with the translation job getting stuck in 'In progress' and unable to complete or approve the job, we can help. Solution: First, ensure that you have updated WPML and its add-ons to the latest versions, as recent updates include major changes and performance enhancements. You can check for updates in the Plugins section under the commercial tab. If updating does not resolve the issue, we recommend enabling WP debugging to gather more detailed error information. Modify your
This will create an error_log.txt file in your site's root directory, which can help diagnose the issue.
If these steps do not resolve your problem, or if the solution seems outdated or not applicable to your case, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
