Problem: The client reported that some links were not being transferred to the translated pages. Specifically, certain links that should have been present and bold were missing entirely, and attempts to add these links using various methods were unsuccessful. Solution: We recommended the following steps to address the issue: 1. Ensure to create a backup of the site before making any changes. 2. Disable all plugins except for WPML and Elementor. 3. On the default language page, switch to the text editor (not visual), cut all the text, paste it back, and then save the page. 4. Attempt to re-translate the page. These steps helped resolve the issue locally in our tests. If the problem persists, we suggest trying to reproduce the issue on a test site and provide us with the steps, so we can investigate further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum.
Problem: You are trying to translate an English page but the 'Edit Translation' option is not available, and the English page is displaying in French. Solution: We have identified that you have selected 'WordPress Editor' for your translations. To access the 'Edit Translation' option, you need to switch to the WPML Translation Editor. This change should resolve the issue of the missing 'Edit Translation' button and ensure the correct language display for your page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to review and accept translations in WPML and automatically proceed to the next one, but encounter an error that forces you to return to the WordPress Dashboard > WPML > Translations. This issue occurs with an error message: "An error occurred while applying the translation", and sometimes the page gets stuck at "Please wait, applying translation". Solution: We recommend clicking on the "complete review" button if the translation process gets stuck. This action seems to resolve the issue temporarily by allowing the translation to complete and proceed to the next one. If you are experiencing this issue repeatedly and it is affecting multiple products, it might be helpful for us to conduct further tests. Please ensure that you are using the latest versions of all themes and plugins, as outdated versions can contribute to such issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate articles and pages on a website using WPML, but the Advanced Translation Editor does not show the automatic translation options. Solution: If you're experiencing this issue, we recommend checking if you previously used the Classic Translation Editor and have it set for ongoing jobs. Navigate to WPML → Settings, scroll down to the Translation Editor section, and select the Advanced Translation Editor for both new and existing translation jobs. After making this change, return to your page, make a minor edit in the default language, save it, and send it for translation again. This should allow the Advanced Translation Editor to display the automatic translation options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing issues with translating edited texts to Finnish using WPML. The translations were not updating, and instead, it duplicated the English content. Additionally, credits were deducted without successful translations, and there were complications with the homepage after attempting to re-add the Finnish version. Solution: We first verified the translation status by checking the client's pages and found that some contents were not fully translated. We advised the client to ensure all contents are translated and to click "Complete Translations" to reflect changes on the frontend. We also ran automatic translation on the homepage to confirm functionality. After identifying issues with our Advanced Translation Editor, we escalated the matter to our 2nd Tier Support, who resolved the issues. We confirmed that automatic translation was functioning correctly and refunded the credits for the failed translations as shown in the Automatic translation usage reports.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problème : Le client a rencontré une erreur 'Unable to register : Site key not matching' lors de la tentative d'enregistrement de la clé en mode développement ou production sur un site utilisant Bedrock avec la variable d'environnement WP_ENV='staging'. Solution : Nous avons conseillé au client de suivre ces étapes pour résoudre le problème : 1. Accéder à la page de votre compte WPML en suivant ce lien : https://wpml.org/account/sites/ 2. Supprimer la clé du site existante. 3. Aller dans 'Plugins' -> 'Ajouter un nouveau' -> Onglet 'Commercial'. 4. Cliquer sur 'Enregistrer WPML'. 5. Cliquer sur 'Get a key for this site' (Obtenir une clé pour ce site). 6. Enregistrer le site et entrer la nouvelle clé. Si le problème persiste, nous avons demandé au client de partager l'accès à son site pour une investigation plus approfondie.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ou de différences dans votre cas spécifique. Nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are trying to automatically translate articles into Arabic, but the translation process gets stuck, showing continuous spinning arrows, while translations for other languages complete successfully. Solution: First, ensure that Arabic is correctly mapped for automatic translation by checking the WPML > Languages > Edit Languages section. Also, verify the settings in WPML > Translation Management > Tools at the bottom section for language mapping details. If everything appears correct and the issue persists, it might be a temporary glitch or a more complex issue requiring further investigation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
