Problem: The client reported issues with their multilingual website where the homepage and other pages were not translating properly. Despite updates in the backend, the frontend displayed outdated layouts, structures, and media across different languages. The WPML Menu Sync settings were advised to remain off due to conflicts with a custom mega menu. Solution: 1. We instructed the client to resave the English versions of the affected pages. 2. We guided them through checking WPML → Settings to ensure proper translation settings for post types and custom fields. 3. We advised using WPML → Media Translation to synchronize or update images and media for each language. 4. We directed the client to resend affected pages via WPML → Translation Dashboard and complete translations again in the WPML Translation Editor. 5. We emphasized the importance of clearing all site, server, and browser caches after updates. 6. We avoided suggestions involving WP Menu Sync as per the client's prior instructions. 7. If issues persisted, we recommended manually inspecting Elementor templates for affected pages in each language, ensuring template assignments and media selections matched the current English layout.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
