Problem: If you're experiencing issues where your translation job remains 'in progress' and the translated page does not appear on your website, it might be due to an error in the translation tags used. Specifically, incorrect tags can create an invalid XLIFF file, preventing the job from being saved. Solution: We recommend making a small update on the default language page and saving it. Then, attempt to re-translate the page, ensuring that you use the correct tags. This should resolve the issue with the translation job.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: You are trying to send translations for a form created in Gravity Forms and encountering a forbidden error when attempting to create a job in ATE. Both translators involved are Admins on the site. Solution: We recommend checking with your hosting provider or security plugin to ensure that connections to wpml.org and ATE.wpml.org are allowed. This step is crucial as the issue might be due to a blocked connection from your side.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at our support forum.
Problem: El cliente enfrenta dos problemas principales usando el plugin WPML en su sitio web. Primero, tiene dificultades para guardar las traducciones correctamente, necesitando repetir el proceso varias veces. Segundo, las combinaciones de teclas en su Chromebook interfieren con el editor de traducción, impidiendo el uso eficiente de atajos como Alt+1, Alt+2, etc. Solution: Para el primer problema, recomendamos verificar que el segmento de traducción pendiente esté correctamente guardado. Además, sugerimos activar la versión anterior del editor de traducción automática (ATE) para mejorar la estabilidad. Puedes hacerlo siguiendo estos pasos: 1. Edita el contenido de la página en ATE. 2. Haz clic en el icono de la rueda dentada en la esquina superior derecha. 3. En la ventana emergente, activa la última opción. 4. Deja un mensaje y guarda los cambios. 5. La interfaz de ATE cambiará a la versión anterior. 6. Intenta completar la traducción nuevamente. Para el problema de las combinaciones de teclas en Chromebook, hemos escalado el asunto a nuestros especialistas de segundo nivel para buscar una solución.
Si esta solución no resuelve tu problema o si encuentras que la información es irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más ayuda, visita nuestro foro de soporte.
Problem: The client is working on the site and is facing an issue where the 'additional information' Elementor WooCommerce widget does not appear on the English version of the product page. Despite having WooCommerce Multilingual & Multicurrency installed, the attributes were not automatically copied, and translating them one by one is tedious. Solution: We recommended translating all attributes at once by assigning all attributes to a test product and then translating that product. This method is detailed here: https://wpml.org/fr/faq/how-to-translate-all-taxonomy-terms-at-once/ If translating all products is not feasible, ensure that the attributes are set to be translatable in WPML > Settings. If issues persist, we suggested accessing the site's wp-admin and FTP for further investigation. Ultimately, all attributes were translated, and for any remaining untranslated attributes, they can be manually translated via WPML > Taxonomy translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where an icon continuously rotated on the admin bar where the language icon appears. The client had deleted the "icl_background_task" table as suggested, which stopped the icon from appearing but raised concerns about the necessity of the table, potential impacts on the site, and whether the table might reappear.
Solution: We explained that the rotating icon is part of the WPML's "Translate Everything Automatically" mode, indicating background tasks updating content. To address the issue: 1. Ensure you have a full backup of your site. 2. If the icon reappears and is bothersome, you might consider disabling and then re-enabling the "Translate Everything Automatically" mode, which should recreate the "icl_background_task" table without needing to manually truncate it again.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
