Problem: If you're experiencing repeated cURL error 28 messages indicating a failure to connect to cdn.wpml.org after a timeout, this might be due to a routing issue on your side or a need to whitelist WPML servers. Solution: We recommend checking your server's connection settings and ensuring that there are no blocks preventing access to WPML's servers. It's important to whitelist our servers as necessary. For detailed guidance on how to address connection issues with WPML, please visit https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue where the Elementor Loop Grid page in the default English language fails to load after being duplicated or translated using WPML. The page also cannot be opened in the Elementor editor, and a console error is thrown. However, the translated versions of the page in other languages work without any issues.
Solution: We recommended the following troubleshooting steps: 1. Go to WPML -> Support -> Troubleshooting and perform the following actions: - Clear the cache in WPML - Synchronize posts taxonomies - Remove ghost entries from the translation tables - Fix post type assignment for translations - Set language information After these steps, if the issue persists, we suggested disabling WPML temporarily to check if the issue is related to WPML or if it's a broader problem with Elementor or the website setup. If the problem continues, we recommended checking for outdated plugins and themes, updating them, and ensuring that all settings are correctly configured.
If these steps do not resolve the issue, it might be due to a more complex problem that requires further investigation. We recommend opening a new support ticket for personalized assistance. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact our support team through the WPML support forum.
Problem: The client reported that not all links on their WordPress site using the Divi theme were translating correctly. Some links, particularly those added manually to the button module and linking to projects, were not working in the translated versions of the pages. Solution: We identified that the issue was due to incorrect URLs being used in the default language. For example, the URL
. To resolve this, we recommended using dynamic/internal links instead of manually adding URLs. This allows WPML to automatically adjust the links for each language. The client needed to add the dynamic link, save, and update the translation for the changes to take effect.
Please note that this solution might be outdated or not applicable to your specific case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client wanted to know if it's possible to use a combination of language URL formats on the same site, specifically using "A different domain per language" for some languages while keeping others as "Different languages in directories". Solution: We explained that this configuration is not possible within the WPML settings. For more details on what is possible and the limitations, we recommended checking the WPML documentation on language URL options. You can find more information here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: When making minor changes in an Elementor Text widget, such as updating a number or comma, it results in the deletion of existing translations in the Advanced Translation Editor (ATE). This issue leads to the loss of carefully crafted and expensive translations. Solution: We have applied a fix on our end. We recommend that you make a small change to verify if the issue persists. If the problem continues, or if this solution becomes outdated or irrelevant to your case, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If necessary, do not hesitate to open a new support ticket for further assistance at WPML support forum.
