Problem: You are trying to use the Advanced Translation Editor on your site, but it is not working. Solution: We have identified that the issue was related to the user profile lacking a first name and last name. We recommend you add a first name and last name to your user profile to resolve this issue. Please check if this resolves the problem.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where the language-changing option is not appearing on some pages, Solution: We recommend checking if the pages in question are translated. The language switcher only appears on pages that have been translated. Once you translate the page, the language switcher should appear correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where automatic translation is not starting on their development site. They had previously opened a ticket which was closed without their response, and they confirmed that this is not related to a lack of credits as they have already purchased a credit package. Solution: We recommend working with the hosting service support to enable the REST API on the site, as this should resolve the issue with automatic translation not starting. If this solution does not resolve the problem or if further assistance is needed, please contact our support team.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket.
Problem: If you're experiencing issues with transferring credits to wpml.org and receive the message 'unable to withdraw credits on wpml.org, please contact technical support', we recommend following these steps. Solution: 1. Visit the list of registered sites page at https://wpml.org/account/sites/ 2. Delete the current sitekey for your site. 3. Create a new sitekey for your site. 4. Navigate to the admin area > Plugins > Add New > Commercial tab > Un-register and re-register the site with the new sitekey. After completing step 2, your credits should be returned to your WPML.org account. If this does not resolve the issue, try transferring the credits from your site to WPML.org again.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate content on your site using WPML and encounter an error where everything appears blue, but it still shows 99% done for each language. Solution: We recommend you go to the translation editor and from the top right section click the Settings icon. Enable the previous version of the translation editor and click save. Then, please refresh the page and make sure everything is completed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client needs help locating the Pay-As-You-Go invoice for their site and information about the $84 credit used for translation in October. Solution: We informed the client that there are no pending invoices. Invoices are issued and credit cards are charged on the 3rd of each month for translations completed in the previous month. To view Pay-As-You-Go invoices: 1. Navigate to WPML → Translation Management and click on the Tools tab. 2. Expand the Invoices sub-menu to download the required invoice. For more detailed guidance, visit WPML documentation on automatic translation invoices.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
