If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client was trying to translate a page using WPML with Elementor and encountered several warnings related to undefined array keys and invalid arguments for foreach loops in the files class-wpml-elementor-translate-ids.php and DynamicElements.php. Solution: We recommend updating to the latest version of the Consulting theme, which includes a fix for these issues. If you're experiencing this problem, please ensure you have the latest theme version installed.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
If you're experiencing an HTTP 500 error when trying to generate the core WordPress sitemap (https://cdn.wpml.org/wp-sitemap.xml) with WPML String Translation activated, it might be due to a conflict or a specific issue with the plugin setup.
Solution:
We recommend checking if you are using any SEO add-on plugins that might conflict with WPML, such as Broken Link Checker by AIOSEO
Additionally, setting up a staging or development site, a clone of your live site, allows us to safely troubleshoot the issue without affecting the live environment. This is especially helpful when testing with only the essential plugins active and a default theme enabled.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client is attempting to use the OTGS Installer to download and activate selected plugins on their WordPress site. Despite following the installation steps correctly and receiving a success message, no plugins are installed or activated.
2. In the WordPress dashboard, navigate to Plugins >> Add New >> Commercial tab and click 'Check for updates' to refresh the installer caches. Then, attempt the download and activation process again.
3. If the issue persists, manually install the plugins: - Download the required plugin ZIP files from https://wpml.org/account/downloads/. - In the WordPress dashboard, go to Plugins >> Add New >> Upload Plugin. - Upload and activate the plugins one by one.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.
Problema: El cliente está experimentando problemas con su sitio web, donde las páginas eliminadas siguen apareciendo y el cambio de idioma en el menú resulta en un error 404. Solución: Después de analizar el sitio, descubrimos que el problema no está relacionado con WPML, sino posiblemente con un sistema de caché que impide la actualización del contenido para usuarios no logueados. Recomendamos crear una copia del sitio, activar un tema por defecto de WordPress y desactivar los plugins uno por uno para identificar cuál está provocando este comportamiento. Es posible que incluso el tema esté causando el problema.
Si esta solución no resuelve el problema o si parece desactualizada o irrelevante para tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: Nach dem Umzug einer Website und dem Kopieren einer Seite können die Seiten nicht mehr unabhängig voneinander übersetzt werden. Solution: Zuerst sollten Sie überprüfen, ob der Benutzer, der die Änderungen vornimmt, Administratorrechte besitzt. Dies ist notwendig, um die Seiten unabhängig voneinander übersetzen zu können. Falls das Problem weiterhin besteht, beobachten Sie die Situation einige Tage und melden Sie sich erneut, falls das Problem erneut auftritt.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr spezifisches Problem anwendbar ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
If you're experiencing issues with translations not displaying correctly on the frontend when they include Unicode characters like the '📷' (U+1F4F7) camera icon, and the translation only shows the source language text with the icon, this might be due to database collation settings.
Solution:
We recommend updating the collation of your database tables and their columns to
utf8mb4_unicode_520_ci
. After updating, modify and save the page in the original language and update the translation. This should allow the correct display of Unicode characters in translations. If you encounter styling issues in translated text blocks post-update, try the following steps:
1. Open the original language page for editing. 2. Make a small change (like adding a space or a word) and save it. 3. Update the translation. 4. Clear all caches and check if the styling issue persists.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: If you're experiencing 404 errors on WooCommerce product category archive pages when the WPML String Translation plugin is active, specifically in the default French version, this might be due to incorrect slug translations between French and English. Solution: We recommend checking the WPML > Settings > Taxonomy translation to ensure that the slugs are correctly translated. If the issue persists, try deleting the translations and reconfiguring the 'product' and 'product category' permalinks, then set up the translations again. This approach addresses potential database issues with permalink translations that may have occurred during a recent plugin update.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If problems continue, we highly recommend opening a new support ticket at WPML support forum for further assistance.
The client reported an issue where the system hung with the message 'unable to retrieve job details' after applying a workaround for a previous problem.
Solution:
We suggested that this might be a temporary issue. As a first step, we recommend checking for any recent errors or warnings related to WPML:
- Look in the wp-content/debug.log file (if debugging is enabled)
- Visit WPML >> Support >> Advanced Translation Editor >> Error Logs to review any recent errors.
Additionally, if the problem remains, please try the following steps:
- Go to WPML >> Translation Management >> Translation Jobs
- Cancel the translation job for the affected page
- Go to Pages >> All Pages
- Please make a small change to the original page and save it
If the issue persists and the provided solution does not resolve the problem, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
