Bug

Problème :
Vous ne parvenez pas à traduire les termes 'panier' et 'checkout' sur votre site WordPress utilisant WPML, ainsi que le texte de livraison et des CGV.
Solution :
Si ces textes proviennent de la page de panier et de paiement par défaut de WooCommerce, ils devraient être traduits par défaut ou vous pouvez les traduire via WPML > String Translation. Il est également possible que ces chaînes soient disponibles sous un domaine différent. Nous vous recommandons de vérifier dans String Translation. Si vous ne trouvez pas les chaînes, cliquez sur « I couldn't find the string I'm looking for » et ensuite sur « translate texts in admin screens », et recherchez-les là.

Si cette solution ne résout pas votre problème ou semble obsolète, ou si elle ne correspond pas à votre cas, nous vous conseillons vivement de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.

Problem:

The client reported an issue where enabling WPML String Translation caused the product page to display correctly only in the original language, not in the translated language. Additionally, enabling the Single Product Layout resulted in a blank page.

Solution:

We conducted tests and found that the issue was specific to the client's server. A workaround that resolved the problem involved setting the AJAX Variation Threshold value to a lower number, specifically 10. This adjustment helps in loading variation data only when necessary, improving page performance and reducing memory usage. We recommended that the client apply this change to their live site after ensuring a full backup.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.

Problem:

The client is experiencing frequent PHP warnings related to

open_basedir

restrictions, appearing to originate from the

wpml-string-translation

and

woocommerce-multilingual

plugins.

Solution:

We recommend checking with your hosting provider to adjust the

open_basedir

settings. Additionally, creating a staging copy of your site and deactivating other plugins one by one might help identify any potential conflicts.

For more details, please refer to the following related links:

• https://wpml.org/forums/topic/php-warnings-after-update/
• https://wpml.org/forums/topic/error-loading-file-wp-endpoints-en_us-mo/
• https://wpml.org/errata/php-warning-file_exists-open_basedir-restriction-in-effect-warning-possible-with-current-string-translation/
• https://stackoverflow.com/questions/1846882/open-basedir-restriction-in-effect-file-is-not-within-the-allowed-paths

If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.

Problem:

If you're experiencing an HTTP 500 error when trying to generate the core WordPress sitemap (https://cdn.wpml.org/wp-sitemap.xml) with WPML String Translation activated, it might be due to a conflict or a specific issue with the plugin setup.

Solution:

We recommend checking if you are using any SEO add-on plugins that might conflict with WPML, such as Broken Link Checker by AIOSEO

Additionally, setting up a staging or development site, a clone of your live site, allows us to safely troubleshoot the issue without affecting the live environment. This is especially helpful when testing with only the essential plugins active and a default theme enabled.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problema:
El cliente está experimentando problemas con su sitio web, donde las páginas eliminadas siguen apareciendo y el cambio de idioma en el menú resulta en un error 404.
Solución:
Después de analizar el sitio, descubrimos que el problema no está relacionado con WPML, sino posiblemente con un sistema de caché que impide la actualización del contenido para usuarios no logueados. Recomendamos crear una copia del sitio, activar un tema por defecto de WordPress y desactivar los plugins uno por uno para identificar cuál está provocando este comportamiento. Es posible que incluso el tema esté causando el problema.

Si esta solución no resuelve el problema o si parece desactualizada o irrelevante para tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:

If you're experiencing issues with translations not displaying correctly on the frontend when they include Unicode characters like the '📷' (U+1F4F7) camera icon, and the translation only shows the source language text with the icon, this might be due to database collation settings.

Solution:

We recommend updating the collation of your database tables and their columns to

utf8mb4_unicode_520_ci

. After updating, modify and save the page in the original language and update the translation. This should allow the correct display of Unicode characters in translations. If you encounter styling issues in translated text blocks post-update, try the following steps:

1. Open the original language page for editing.
2. Make a small change (like adding a space or a word) and save it.
3. Update the translation.
4. Clear all caches and check if the styling issue persists.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.