Problem: You are experiencing issues with Contact Form 7 on your translated event page using WPML, built with Gutenberg and Kadence blocks pro. Specifically, dropdown fields in Contact Form 7 are not displaying correctly, the edit screen doesn't load properly, ACF Pro fields are missing on the translated page, and new translations are not appearing in the translation queue. Solution: We recommend trying the steps outlined in this forum post: WPML Multilingual CMS & Contact Form 7. Additionally, a permanent fix is expected in the next version of Contact Form 7 Multilingual, version 1.3.2. Although we do not have an exact release date, it is anticipated to be available soon.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing a JavaScript error 'TypeError: Cannot read properties of undefined (reading 'indexOf')' while editing a custom field in their WordPress site using WPML and ACF. Solution: 1. We recommend confirming if the issue persists when only WPML plugins and ACF are active, with all other plugins and custom code disabled. 2. If the problem continues, provide a staging site for further investigation. Ensure to back up your site before making any changes. 3. Consider checking if the issue might be related to the browser, device, user, or location used for accessing the site. 4. Ensure that ACF field groups translation settings are set as not translatable to avoid issues. More details can be found here: Advanced Custom Fields field group should be set as not translatable.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please open a new support ticket.
Problem: El cliente está enfrentando un problema de compatibilidad con la actualización de WordPress 6.7, donde al activar WPML, ciertas páginas de su sitio web se comportan como si fueran de membresía y no permite visualizarlas correctamente. Al desactivar WPML, el sitio funciona normalmente. Solution: Si estás experimentando este problema, te recomendamos realizar un downgrade de WordPress a la última versión estable anterior o restaurar una copia de seguridad que funcione correctamente. Este es un enfoque temporal mientras resolvemos el problema de manera permanente. Asegúrate de tener una copia de seguridad antes de proceder con el downgrade. Puedes encontrar los detalles para realizar el downgrade en https://www.hostinger.com/tutorials/downgrade-wordpress.
Si esta solución no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicable, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
Problem: The client is using WPML to create a Spanish version of their website and has encountered an issue where Spanish Memberships include English subscriptions. This prevents Spanish speakers from accessing content they purchased because the memberships do not recognize the Spanish subscriptions. Solution: We confirmed that the WooCommerce Memberships plugin is compatible with WPML. However, there are known issues that might be causing the problem described. We recommend checking the specific errata related to WooCommerce Memberships not assigning membership when purchasing a product in a secondary language. Here is the link to the errata: https://wpml.org/errata/woocommerce-memberships-does-not-assign-membership-when-purchasing-a-product-in-a-secondary-language/ Applying the suggested workaround from this errata may resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is using WPML Multilingual CMS and Breadcrumb NavXT on their website. They reported that the 'Project Sectors' breadcrumb menu does not translate on project detail pages, and WPML String Translation does not detect the missing string. Solution: 1. We identified that the site has a custom option to select a page as a portfolio root, which required the translation of the page ID. 2. To resolve this, we translated the page ID in WPML > String Translation by finding both the original and Arabic page IDs. Then, we added the ID of the Arabic page as a translation of the original ID. 3. To find the page ID, follow this guide: https://wpdatatables.com/how-to-find-page-id-in-wordpress/ 4. Use the text search in WPML > String Translation to search for the ID. For more details on finding IDs that don't appear on the String Translation page, visit: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings 5. Additionally, in WPML > String Translation, click 'Translate texts in admin screen' at the bottom of the page and search for option strings like 'root' or 'page' to find such IDs.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
