Problem: Der Kunde möchte, dass die übersetzten Seiten im Avada Theme die gleiche Formatierung wie die Originalseiten behalten. Es gibt Probleme mit der automatischen Umformatierung und der Definition des originalen Inhalts. Solution: 1. Um die Theme-Optionen für alle Sprachen gleichzeitig zu setzen, sollte man in den Avada-Theme-Optionen die Sprache in der oberen Admin-Leiste auf "Alle Sprachen" umstellen. Weitere Informationen finden Sie hier: Wie man Theme-Optionen für Sprachen in Avada setzt. 2. Um den deutschen Inhalt als Original zu definieren und die Formatierung zu behalten, muss eine Anpassung vorgenommen werden, nachdem eine Sicherungskopie der Website erstellt wurde. Danach kann der Inhalt im WPML-Übersetzungseditor neu übersetzt werden. 3. Um bereits übersetzte Seiten zu verbinden oder die Verbindung aufzuheben und neu zu definieren, welche Sprache die Ausgangssprache sein soll, folgen Sie dieser Anleitung: Wie man bereits übersetzte Seiten verbindet.
Falls diese Lösungen veraltet sind oder nicht auf Ihr Problem zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: If you're trying to manually install WPML plugins and encounter the error message 'The link you followed has expired. Please try again', or if you need guidance on installing the plugin using FTP, we can help. Solution: First, ensure you have a backup of your website. It's safer to perform these operations on a staging version of your site to prevent any disruptions. Here are the steps to manually update or install WPML: 1. Sign in to your WPML account at https://wpml.org/account/downloads/. 2. Download the latest versions of WPML and its add-ons. 3. If using FTP, unzip the downloaded files to access the plugin folders. Connect to your site via FTP, navigate to public_html → wp-content → plugins, delete any existing WPML plugin folders, and upload the new ones. 4. After uploading, go to your WordPress Dashboard → Plugins and activate WPML. For automated updates, you can check for updates directly from your WordPress dashboard under Plugins > Add New > Commercial tab. For more detailed instructions on manual updates, visit https://wpml.org/faq/updating-wpml-manually/. To provide debug information for further support, follow the steps at https://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client's website is originally in English and translated into German using WPML. When a contact form is submitted from the German site, the redirect thank you page appears in English, the confirmation email is sent in English, and the form data pulled by Zapier is from the English form, despite having the direct link for the German thank you page set in the redirect. Solution: We recommended the client to first ensure that all WPML plugins are up to date by following these steps: 1. Create a backup of the website. 2. Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab). 3. Click the Check for Updates button. 4. Update WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates Next, we asked the client to confirm if they used the Elementor Form widget and whether the thank you message was also translated during the setup. Additionally, we advised enabling the Ajax language feature to support proper language redirection, which can be set up by following the instructions at https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: One item in the main menu, specifically for the 'product section', was not translated. Solution: We resolved this issue by syncing the menus correctly using the WPML > WP Menu Sync option. If you're experiencing this issue, we recommend you try the same steps. For detailed guidance, follow the steps in the WPML menu translation documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You do not have permission to view pages related to the WPML plugin. Solution: If you're experiencing this issue, we recommend following the steps outlined in the WPML forum post. It appears that the capabilities were not set correctly. By resetting them as described in the post, the issue should be resolved. You can find the detailed instructions here: WPML forum topic on access permissions.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues with WPForms shortcode not translating via Custom XML configuration, here's what we recommend. Solution: First, ensure you install our WP Forms Multilingual Addon. You can find this addon by navigating to Plugins > Add plugin on the "Commercial" tab in your WordPress dashboard. Click "Check for Updates" and install the latest versions available. After installing the addon, it's crucial to translate the forms through WPML > Translation Dashboard and update the translation for the page that uses the form. WPML should then automatically adjust any shortcodes or form widgets in each language. For detailed guidance, visit our documentation on Creating Multilingual Forms using WPForms and WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to register your WPML installation on a WordPress Multisite network with different domains for each subsite due to a 'Site key not matching' error. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites/ and remove all site keys that were created for the multisite installation. 2. Create a new site key for the main site domain only. 3. Register the main site first, and then the subsites should automatically use the same site key. For more detailed instructions, please refer to our documentation on registering WPML on a multisite.
If the issue still persists after following these steps, please upload screenshots showing the problem so we can better understand what is happening and assist you further.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the "Translate automatically" feature in the Advanced Translation Editor (ATE) fails to populate the URL slug field, despite the field being visible and other content translating correctly. The client has enabled "Translate (custom values of slugs)" in WPML settings, made the URL field visible through the "Quick Edit" method, and attempted re-translating from scratch, but the automatic translation engine still does not fill the URL slug field. Solution: We explained that when the option "Translate (this will include the slug in the translation and not create it automatically from the title)" is selected, WPML will not automatically translate the slug. Instead, slugs are typically auto-generated from the translated title of the post or page. To have the slugs automatically populated, the client should use the default setting "Auto-generate from title (default)". For more details, please visit Translating Page Slugs documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problème : Vous souhaitez renouveler votre abonnement pour un site spécifique. Solution : Nous vous recommandons de configurer votre renouvellement via votre profil sur wpml.org/account. Si vous désirez conserver toutes les fonctionnalités de WPML tout en limitant votre licence à un seul site, optez pour la licence Multilingual CMS. Vous pouvez trouver plus de détails sur cette licence ici : https://wpml.org/purchase.
Si cette solution ne correspond pas à votre cas ou semble obsolète, nous vous conseillons de vérifier les problèmes connus sur https://wpml.org/known-issues, de vérifier la version de la correction permanente et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is using Livecanvas to build sites and has auto-translated all pages. However, editing each language separately in the Livecanvas editor after using the WordPress editor breaks the layout, with some HTML attributes missing. Solution: We recommend not mixing translation methods for the same page or product. If you initially translate a page using the Advanced Translation Editor (ATE) and later switch to the WordPress editor for the same page, the two editors will not synchronize, potentially leading to loss or overwriting of previous translations. To maintain consistency and avoid layout issues, stick to one editor per page or product throughout the translation process.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.
