Problem: You have changed the product category slug to 'category' for the English version of your site, but in the German version, the URL still shows as 'produkt-kategorie' instead of 'kategorie'. Solution: We recommend going to WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs and adjusting the translation for the German version there. If the issue persists, please provide us with screenshots or links that illustrate the problem. Additionally, ensure you have provided debug information to help us better understand and resolve the issue. You can find instructions on how to provide this information here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was trying to fix the database after importing data from qTranslate using the appropriate plugin in a sandbox environment, aiming to replicate the actions on the live site. However, they encountered an issue where the website displayed an almost blank page instead of the expected content. Solution: We recommended the following steps to address the issue: 1. Ensure all qTranslate settings are saved. 2. Deactivate qTranslate X from the Plugins admin page. 3. Ensure WPML is activated but not yet configured. 4. Install and activate the QT Importer. 5. Navigate to Options -> QT Importer and click Start. Additionally, we asked the client to create a full backup of the site experiencing issues and share site credentials for further investigation. Upon review, it was discovered that a fatal error related to the theme was causing the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with a WPML language switcher only displaying the current language and not linking pages correctly across languages. Specifically, the homepage translation was initiated but could not be linked to its counterpart in another language. Solution: 1. To address the issue of the language switcher only showing the current language and to link the pages correctly, we recommend following the steps outlined in https://wpml.org/faq/how-to-link-already-translated-pages/. 2. If a translation was mistakenly initiated and needs to be unlinked, navigate to the backend, switch to the appropriate language, and access the 'Pages' list. Hover over the page, select 'Edit', and in the Languages section, change 'This is a translation of' by selecting the empty field and saving. This action will unlink the translation. 3. After unlinking, you can reconnect the page to the correct translation by following the initial linking steps again.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an error on your Arabic site, it might be due to an incorrect translation of a specific string in the Elementor plugin. Solution: We recommend you try the following steps: 1. Navigate to WPML → String Translation. 2. Search for the string "All (%s)", "example%s" or some similar string that contains the placeholder. 3. Check the Arabic translation. Ensure that the placeholder %s is included exactly as in the original string. If it's missing or altered, it could be causing the error. 4. Update the translation to correctly include the %s placeholder.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to display the translated product category archive page in English, but you encounter a 404 error. The issue arises because the '/category/' part of the URL is missing, likely due to a setting in an SEO plugin that removes this base. Solution: 1. Update Plugins First, update your WooCommerce Multilingual & Multicurrency plugin to the latest version. • Visit My Account → Downloads to get the latest release. • Install and activate it. • If no updates are shown, click 'Check for updates' in Plugins → Add New → Commercial tab. 2. Confirm Settings After updating, verify whether the '/category/' base is intact. If the issue persists, it’s likely related to a third-party plugin or custom theme feature that strips out that part of the URL. 3. Test With Default Configuration • Temporarily disable other SEO or permalink–related plugins and switch to a default theme. • Recheck the URL to isolate where the change is coming from. 4. Backup First Always ensure you have a full database and file backup before making updates or major configuration changes.
The client has resolved with a Rank Math setting that removes the product category URL.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate your English site to German. The translation is 100% complete, but the German version does not display, and you still see the English version. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Make a slight modification to the original page. 2. Save the changes. 3. Navigate to the WPML Translation Editor and complete the translation.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
