Problem: If you're experiencing issues with missing language folders in the URLs for certain subcategories on your multilingual online store, such as missing /ru/ for Russian and /es/ for Spanish in subcategory URLs. Solution: We recommend first ensuring that you have a complete backup of your site. Then, try disabling all non-WPML plugins and switch to one of the default themes to check if the issue persists. This step helps identify if there's a conflict with other plugins or themes. Additionally, navigate to Settings -> Permalinks in your WordPress dashboard and save the permalink settings again, as this can sometimes resolve URL issues.
If these steps do not resolve the problem, or if the solution provided here becomes outdated or does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the issue persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is using WPML with WPForms to translate forms and integrate with ActiveCampaign. They need to receive the original English values of each field after form submission, regardless of the language the form is submitted in. However, they are encountering issues where translated values are sent instead of the original English values, causing problems with ActiveCampaign and other tools. Solution: We suggested checking if the input values that need to remain in English are appearing in the WPML Translation Editor when translating the form. If not, these values might be registered in WPML > String Translation. We recommended translating all option values in WPML > String Translation, and if the client wishes to keep the values the same in both languages, they should copy the original values. This approach should ensure that the original English values are sent to ActiveCampaign and other applications.
If this solution does not resolve the issue, we advised the client to test this setup and contact us for further assistance. We also recommended checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that they have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: El cliente estaba trabajando en un sitio en desarrollo y notó que al cambiar el idioma a español, el sitio se veía desconfigurado, con la pantalla reducida en los laterales. Solution: Para resolver este problema, recomendamos asegurarse de que la información del layout de la página, que suele guardarse en campos personalizados, se copie correctamente. Esto se puede hacer siguiendo las instrucciones de nuestra guía sobre cómo traducir campos personalizados, disponible en https://wpml.org/es/documentation-2/guia-de-inicio/traducir-campos-personalizados/. En este caso específico, configuramos el campo personalizado 'careerfy_field_page_view' como 'Copiar' y actualizamos la traducción, lo que solucionó el problema.
Si esta solución no resuelve tu problema o si parece desactualizada o inaplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente e instalar las últimas versiones de tus temas y plugins. Para asistencia adicional, no dudes en contactarnos en nuestro foro de soporte.
