Problem: The client is experiencing an issue where attribute values disappear when editing a WooCommerce product in a secondary language using the WordPress editor. This occurs even if no changes are made to the product and it is simply saved again. Solution: We recommend continuing to use the Advanced Translation Editor (ATE) for editing products. The issue arises because the products were initially translated using ATE, and editing them with the WordPress editor can overwrite the ATE translations. To avoid losing translated content, it is best to maintain the use of ATE for all product updates.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problema: El cliente ha traducido automáticamente su sitio al inglés y el logotipo no se muestra en la versión en inglés del sitio, utilizando el tema Astra Pro. Al revisar el código, no se encuentra el enlace a la imagen del logotipo. Solución: Si estás experimentando un problema similar, te recomendamos seguir los pasos descritos en el siguiente enlace de nuestro foro de soporte, que trata sobre problemas similares con el tema Astra y WPML: https://wpml.org/forums/topic/wp-astra-theme-wpml-site-logo-wont-change/. Es importante asegurarse de agregar el mismo ID del logo en la traducción para que se muestre correctamente en todas las versiones del idioma.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso específico, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte en https://wpml.org/forums/.
Problem: The client is unable to connect to a local server through the socket 'https://cdn.wpml.org/var/lib/mysql/mysql.sock' (111) while working on WP Endpoints, even when WPML is disabled. Solution: 1. Confirm whether the issue persists when WPML is disabled to determine if it is related to WPML. 2. Check if the MySQL service is active, as the problem might be due to an inactive MySQL service. For more details, visit Stack Overflow discussion. 3. If further assistance is needed, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
If the issue remains unresolved, please contact us for further assistance at WPML support forum.
Problem: The client updated their website and noticed that the language switcher incorrectly displays 'IT' instead of 'DE' in the header of the Italian page. Solution: We reviewed the issue and identified that a specific CSS code was causing the incorrect display of the language in the header. We recommend removing this CSS code to resolve the issue.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
The client is using WooCommerce and is unable to translate the 'Woo Cart Table' element columns: Product, Price, Quantity, and Subtotal in WooCommerce Multilingual and WPML String Translation.
Solution:
We recommend following the steps in our documentation to resolve compatibility issues and properly translate these strings.
First, ensure that you are using the latest versions of all plugins and themes. Then, follow these steps:
If these steps do not resolve your issue, or if the documentation seems outdated or irrelevant to your specific case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing an issue where attribute images are not changing to the correct color on the Swedish version of your site. Specifically, when you switch to blue, the images do not update accordingly. Solution: First, ensure that the translations for the attributes are correctly updated. We have tested this by updating the translations on a local copy of your site, and the issue was resolved. Additionally, we noticed errors when switching the language on the original product page. These errors persisted even when WPML and the WooCommerce add-on were disabled, indicating that they are not caused by WPML. We recommend you contact WooCommerce or the support teams for the involved add-ons to investigate these errors further.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
Problem: You are experiencing issues with Elementor not working properly after adjusting the memory limit. Symptoms include missing media, incomplete appearance of the Elementor editor, and a white screen when accessing the page from the WP Dashboard. Solution: First, ensure that all WPML plugins are up to date. If the problem persists, the issue might be related to a conflict with the Cloudinary plugin. We recommend deactivating the Cloudinary plugin to see if this resolves the issues with missing images and the Elementor editor functionality. If deactivating the plugin solves the problem, you may need to look for an alternative to Cloudinary or contact their support for a resolution.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problema: Después de actualizar el idioma original de su sitio, las traducciones no aparecen en el Editor de Traducción de WPML, aunque sí se visualizan en la web pública. Solución: 1. El comportamiento que experimenta es el esperado cuando se utilizan archivos XLIFF para la traducción. Las traducciones importadas mediante XLIFF solo pueden ser editadas usando el Editor de WordPress, no el Editor de Traducción. Para solucionar esto, debe desactivar el Editor de Traducción para estos contenidos: - Edite el contenido en el idioma original. - Vaya a la columna derecha y busque el bloque 'Idioma'. - Haga clic en la opción de 'Editor de WordPress'. - En la ventana emergente, seleccione el alcance del cambio y guarde los cambios. 2. Aumente el límite de memoria de WordPress a un mínimo de 128Mb para mejorar el rendimiento. Agregue el siguiente código en su archivo wp-config.php:
- Coloque este código encima de la línea /* That's all, stop editing! Happy blogging. */ Puede verificar el límite de memoria actual en WPML -> Soporte.
Si esta solución no resuelve su problema o si la información parece desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tiene instaladas las últimas versiones de los temas y plugins. Para más asistencia, visite nuestro foro de soporte.
Problem: You are experiencing a 403 Forbidden error when attempting to save an English translation in WPML. Solution: If you're encountering this issue, we recommend you try the following steps: 1. Temporarily disable any security plugins or server firewall rules to check if these are causing the issue. 2. Ensure that the REST API is fully enabled and allow REST API endpoints, especially
/wp-json/*
, on any security plugin or firewall. 3. Whitelist WPML.org IP addresses for outgoing connections. You can find more details on how to do this here: Whitelist WPML.org IP addresses.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: Der Kunde hat Probleme mit der Übersetzung von WooCommerce-Strings in anderen Sprachen, obwohl die Übersetzung in Englisch funktioniert. Er verwendet
add_filter('gettext', ...)
um 'View cart' zu 'View request' zu ändern, sieht die Änderungen in der String Translation, aber in anderen Sprachen wie Deutsch bleibt der Originaltext 'Warenkorb anzeigen' erhalten. Solution: Wir haben festgestellt, dass das Problem möglicherweise nicht mit WPML zusammenhängt, sondern eine Einschränkung von WordPress oder WooCommerce sein könnte, die eigene Übersetzungen bevorzugt. Wenn Deutsch die Standardsprache der Website ist und das Problem auch auftritt, wenn WPML deaktiviert ist, liegt es wahrscheinlich an WordPress oder WooCommerce. In diesem Fall empfehlen wir, für jede Sprache einen separaten gettext() Filter zu verwenden.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: You are experiencing issues with product translations being automatically duplicated and published when you duplicate the original product using the WooCommerce duplication option. Solution: We recommend using a different plugin that handles the duplication process without affecting other languages. Specifically, you can try using the Duplicate Page or Duplicate Post plugins. These plugins provide more control over the duplication process and should prevent automatic duplication across different languages.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
The client is experiencing issues with URLs not displaying in Latin characters for languages like Simplified Chinese, Hindi, and Japanese, which is causing navigation and readability issues.
Solution:
If you're facing similar issues, we recommend checking the WPML Language settings to ensure that the language is marked for URL encoding. A useful step-by-step guide can be found in our documentation on Translating Page Slugs. Additionally, consider reviewing a related support ticket for further insights: Keeping Slugs in English. Before making any changes, please ensure to back up your site completely.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
