Problème: Le client ne parvient pas à trouver certaines chaînes de traduction pour des plugins externes dans WPML, notamment pour des libellés de boutons et des formulaires. Certaines chaînes sont en attente de traduction ou introuvables malgré le scan des plugins. Solution: Nous recommandons de vérifier les chaînes en attente sous WPML > Translations. Si elles ne sont pas trouvées, les supprimer de la liste et les rescanner via l'onglet de localisation du thème et du plugin. Pour les chaînes qui ne s'affichent pas, activer l'option 'Rechercher les chaînes pendant le rendu des pages' sous WPML > Traduction des chaînes, puis visiter la page concernée. Revenir ensuite à la traduction des chaînes pour voir si une nouvelle instance de la chaîne est chargée. Plus d'informations sur ce processus peuvent être trouvées ici : https://wpml.org/faq/why-arent-my-translated-strings-showing-up-on-the-front-end-of-my-site/ Pour les chaînes déjà traduites mais nécessitant des modifications, elles se trouvent dans les fichiers .po et .mo du plugin concerné et peuvent être modifiées directement dans ces fichiers. Assurez-vous de faire une sauvegarde avant toute modification.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous invitons à ouvrir un nouveau ticket de support. Nous vous recommandons également de consulter les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version des corrections permanentes et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Pour toute assistance supplémentaire, veuillez visiter notre forum de support : https://wpml.org/fr/forums/forum/support-en-francais/
Problem: You are experiencing issues with the WPC Frequently Bought Together plugin when switching languages on your website. Specifically, products added to the cart in one language disappear when switching to another language. Additionally, the + sign in the Frequently Bought Together widget does not adjust correctly between Right-to-Left (RTL) and Left-to-Right (LTR) orientations. Solution: 1) For the issue of products disappearing from the cart upon language switch, this is a known behavior with complex products. We recommend enabling the option in WooCommerce Multilingual (WCML) to 'Prompt for a confirmation and reset the cart' when switching languages. This option is particularly useful for complex products. You can find more details here: Clearing Cart Contents When Language or Currency Change. Additionally, we invite the plugin author to join our GoGlobal program to work on compatibility improvements: Go Global Program. 2) For the alignment issues of the + sign in RTL and LTR orientations, this is likely controlled by the theme or the plugin's CSS and not by WPML. We advise testing the widget without WPML in both RTL and LTR modes and reporting the issue to the theme or plugin developer.
If these solutions do not resolve your issue or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues with reviews being posted in the wrong language section on your e-commerce site. Previously, you had to delete and repost the review in the correct language, which is not ideal. Solution: We recommend enabling a feature that allows reviews to be displayed in all languages. You can activate this option by checking the appropriate checkbox. For more details, please visit: Displaying Product Reviews in Multiple Languages. Once this feature is enabled, you can translate the reviews using WPML → String Translation. Reviews will then show a "(translated)" label when viewed in another language.
Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where attributes from a second language (EN) duplicate and swap with the original product's attributes (PL) when editing in the original language, this might be due to incorrect attribute translation or creation settings. Solution: We recommend following these steps to potentially resolve the issue: 1. Create a full site backup. 2. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings tab. 3. Click on the Troubleshooting link at the bottom right. 4. In the attributes dropdown, ensure you select the correct attribute, then select all options. 5. Click on the 'Start' button and wait for the process to finish. 6. After completion, verify if the issue with attribute duplication has been resolved.
Additionally, consider contacting your hosting provider to downgrade the PHP version to v8.2 or v8.1, as not all WordPress functionalities, including the core, fully support newer PHP versions yet.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is developing an e-commerce site using WPML Multilingual CMS, WPML String Translation, and WooCommerce Multilingual & Multicurrency. They encountered an issue where Ajax buttons do not work in the Spanish store, which is the default language. The buttons work fine in English. Disabling WPML String Translation resolves the issue, suggesting a compatibility problem between the Porto theme (updated) and WPML String Translation (updated). Solution: We recommended the client to: 1. Create a complete backup of the site or set up a staging site. 2. Update any outdated plugins or themes. 3. Clear any existing cache. 4. Deactivate all plugins, including WPML plugins. 5. Activate a default WordPress theme, such as Twenty Twenty. 6. Reactivate WPML plugins, WooCommerce, and WooCommerce Multilingual & Multicurrency. 7. If the problem disappears, reactivate the theme and other plugins one by one to identify the culprit. Additionally, our second-level specialists suggested that the issue might be due to a translated file that shouldn't be. They advised deleting or renaming the .mo files one by one in the
wp-content/languages/wpml
directory to see which one might be causing the issue. After modifying the files, the site should be loaded on the frontend to regenerate the .mo files.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
