Problem: The client is unable to install the 'WPML Multilingual CMS' plugin on their new website built with Elementor because they receive an error message stating that the destination folder already exists. This is likely due to the WPML plugin being previously installed via IONOS on a different WordPress account, causing a conflict when trying to install it on the new site.
Solution: We recommend checking the 'Plugins' tab in the WordPress backend to see if WPML is already installed but not active. If the plugin is present, it should be activated from there. If the client wishes to reinstall the plugin, they should first remove the existing 'sitepress-multilingual-cms' folder from the 'wp-content/plugins' directory. This can be done through the hosting panel's file manager, by installing a compatible 'File manager' plugin, or by connecting via FTP/SFTP to delete the folder. After removing the folder, the client should be able to install WPML without encountering the error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
