Problem: The client is experiencing issues with their WooCommerce store using WPML for automatic translations. Specifically, German product translations are mismatched, URLs are incorrect, and changes in the Dutch version do not automatically update the German and English versions. Additionally, menu structures are not synchronized across languages.
Solution: We advised the client to ensure that the WPML Translation Editor is enabled for automatic translations, as the products were set to use the WordPress editor, which requires manual translation input. This setting can be changed by selecting the WPML editor icons and applying it to the post type for the entire website. We also noted that the Permalink Manager plugin might be causing issues with translated URLs as it is not officially compatible with WPML. We recommended disabling or replacing this plugin. For detailed steps on setting up automatic translation correctly, please refer to this video: https://www.awesomescreenshot.com/video/50256133?key=633279713084c99ea425f50e0d22b565.
If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to set up WPML to automatically translate all current and future product reviews into English and German. They are specifically looking to configure WPML to recognize and translate new review strings under the domain 'wcml-reviews' automatically. Solution: Currently, only Post Types and Taxonomies can be translated automatically in the background. Strings from WPML > String Translation cannot yet be automatically translated when using "Translate everything automatically". The client will need to create jobs for those strings and send them to be translated automatically. You can even send entire text domains to automatic translation. For more details on translating product reviews, we recommend visiting this guide.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client needed assistance in locating their WPML site key. Solution: We advised the client to visit their WPML account page at https://wpml.org/account/sites/ and click on the 'show key' button to retrieve their site key. We asked them to try this and inform us of the outcome.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to check the related known issues, verify the version of the permanent fix, and ensure that you have the latest versions of themes and plugins installed. If you still need assistance, please do not hesitate to open a new support ticket in our support forum.
