Problem: The client was trying to figure out why the main site logo was missing on pages that had been translated.
Solution: 1. We requested temporary access to the client's site to better understand the issue. 2. After debugging, we discovered that the ACF field group containing the Theme options was not translated, which likely caused the logo to only appear in certain languages. 3. We instructed the client to set the field group to "Different fields across languages" by following our documentation here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/#choosing-how-to-translate-field-groups. 4. We then had the client go to the "Theme Options" and re-add the logo for each language by clicking "X" next to the image, re-adding it, and saving. 5. The client confirmed that the logo now appears correctly in each language.
If you're experiencing a similar issue, we recommend following the steps above. However, this solution might be irrelevant if it's outdated or not applicable to your case. If you need further assistance, please open a new support ticket and check related known issues at https://wpml.org/known-issues/. We highly recommend verifying that you have installed the latest versions of themes and plugins. For further assistance, please contact our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was successful in translating a WPForms form into two languages but encountered issues when adding additional languages, as the form was not being translated for the newly added languages. Solution: We recommended that the client ensure they followed the steps provided in our documentation for translating WPForms with WPML after adding the new languages. The relevant documentation can be found here:
If the provided solution is not applicable due to it being outdated or not relevant to your specific case, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
