Problem: The client is unable to install the OTGS zip file and encounters a blank page with the message "Choose a file" when attempting to upload and install plugins. Solution: We recommend creating a full backup of the website. After ensuring the backup is complete, install the WP File Manager plugin. If the issue persists, we ask the client to share their credentials in the private fields provided for further assistance.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the problem continues, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us on the WPML support forum.
