Problem: The client was experiencing an issue where their site would switch back to English immediately after selecting Spanish, despite using WPML for language management. The problem was identified to be caused by the Simply Static Pro plugin, which was redirecting users based on browser language settings. Solution: We recommended disabling the browser language redirection feature in WPML and checking for any other plugins that might cause redirection. The client discovered that Simply Static Pro has a feature that redirects based on the browser's configured language. To resolve this, the client used the following code snippet to disable the redirection:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client reported an issue where switching the menu to the Spanish version caused it to fail to load, displaying a continuously spinning icon. Solution: We discovered that the WPeMatico Plugin was interfering with WPML's functionality. We recommend deactivating all non-WPML plugins and switching to a standard WordPress theme to check if the issue persists. It's crucial to back up your database and website before making these changes. If the problem continues, please ensure you have upgraded the shared user to Network admin to allow further investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are encountering an authentication issue when trying to interact with our API, even after re-registering your access key and increasing the memory limit to 256M. Solution: We recommend going to WPML > Settings > Translation Editor and re-enabling the Advanced Translation Editor (ATE) by saving the changes. This should allow you to translate the content on your site using ATE.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.
