Problem:
The client has a tracking form that works on the English version of their website but does not track when the Spanish language is selected. The tracking code in the head tag disappears on the translated Spanish version of the site.
Solution:
If you're experiencing a similar issue with tracking code not functioning correctly in all languages on your website, we recommend setting up the tracking code individually for each language. You can use the "wpml_current_language" hook provided by WPML to customize code for different languages. Here's a step-by-step guide:
1. Refer to our documentation on how to use the "wpml_current_language" hook: https://wpml.org/wpml-hook/wpml_current_language/
2. Add the following PHP code snippet to the functions.php file of your theme:
$my_current_lang = apply_filters( 'wpml_current_language', NULL );<br /><br />if($my_current_lang=='es-ES'){<br />//Here goes the tracking code.<br />}3. Ensure that you use "echo" to output the JavaScript code within the PHP "if" statement, like this:
$my_current_lang = apply_filters( 'wpml_current_language', NULL );<br /><br />if ($my_current_lang == 'es-ES') {<br /> echo '<script>"use strict";var simplyconvert_hash = "5bde78b7cdb60170c883efdd3ee8cde9";<br /> !function() {var e = 3e5, n = Math.ceil(new Date() / e) * e, o = document.createElement("script");<br /> o.id = "_scloader", o.type = "text/javascript", o.async = !0, o.src = "//simplyconvert.com/app/embed/"+n+"/load.js";<br /> var i = document.getElementsByTagName("script")[0];i.parentNode.insertBefore(o, i);<br /> }();</script>';<br />}By following these steps, the tracking code should work for the Spanish version of your site as well.
If this solution doesn't look relevant to your issue, please feel free to open a new support ticket with us: Contact WPML Support
