Problem: You are experiencing a 500 error and corrupted page design on a Spanish translated article on your website using WPML. Solution: We suspect the issue might be related to the handling of custom fields in your code. Specifically, the 'review_disable_versus' custom field was not set to copy, which could be causing the error. We have now set the 'review_disable_versus' custom field to copy. Please check if the error persists. If the issue continues, or if this solution does not apply to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance at WPML support forum.
Problem: The client wants to translate author pages on their website using WPML. Solution: We recommend enabling the option to translate user roles with WPML String Translation. Here's how you can do it: 1. Go to WPML > String Translation. 2. Enable the translation for the user role you need, for example, "Editor". 3. Once enabled, all strings associated with users having this role will be translatable at WPML > String Translation. Additionally, ensure that the author has translated posts. If no posts by the author are translated, the author's archive may not be available in the second language.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with URL management on their website using WPML, where URLs unexpectedly show the language code 'pt-br' instead of 'pt'. Solution: We noticed that the client is using Portuguese with WPML, where the default language code is 'pt-br'. It's important to verify if 'pt' as a language code was ever configured or used on the website. We recommend checking for any settings or customizations that might have been altered to use 'pt' instead of 'pt-br'. Additionally, we suggest updating the Yoast SEO Premium plugin to the latest version, as it might influence URL behavior. If these steps do not resolve the issue, or if the problem described here seems outdated or not relevant to your current situation, please visit our known issues page at https://wpml.org/known-issues/ and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client is trying to translate author pages on their site using WPML, but the pages are not getting translated. Solution: If you're experiencing issues with translating author pages, it's important to note that these pages are not standard posts or pages and require a different approach for translation. Firstly, you can translate the author's data by following this guide: Translating User Meta Information with WPML.
Additionally, for the language switcher on the author page to function correctly, the author must have at least one post translated into the corresponding languages. Without translated posts, the language switcher will not work as this is the default behavior in WordPress.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client added a WPML language switcher to their site, but changing the language was breaking the page design.
Solution: We identified that the issue was due to certain fields in the 'Page settings' section not being copied to the translations when editing the page in the default WP editor. We changed the configuration of the following fields in WPML -> Settings -> Custom Fields Translation to 'Copy' instead of 'Don't translate':
content_type
_header_disable
_title_disable
To resolve the issue, follow these steps: 1. Open the page or post in the default language for editing. 2. Make a small change, such as adding a word or dot. 3. Save the changes. 4. Update the translation. 5. Ensure that any Elementor template used on this page or post is also translated and published.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
